Gallery Operations Lead, Front of House & Events

SHAPESLewisham; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

Victoria Miro is seeking an Assistant Operations Manager to oversee daily gallery operations, with a strong focus on Front of House, systems management, safety, and events. Reporting to the Operations Manager, you will lead FOH staff, manage rotas, ensure compliance, and support staff in delivering a welcoming, professional gallery environment.

The role emphasizes staffing, health and safety knowledge, and effective communication, ideal for an organized operations professional in a cultural

Qualifications

• Experience in gallery or cultural/visitor-led environments.
• Strong organisational and rota-planning skills.
• Clear communication and problem-solving abilities.

Responsibilities

• Oversee Front of House and visitor services.
• Line-manage FOH staff and invigilators.
• Manage staffing, rotas, and compliance for events.
• Support event delivery and gallery operations, ensuring safety and efficiency.

Skills

Front of House management

Team leadership

Operations systems

Event coordination

Health & Safety

Rota planning

Communication & problem solving

Tools

CRM

Telephony

Travel systems

Job description

Victoria Miro is seeking an Assistant Operations Manager to oversee daily gallery operations, with a strong focus on Front of House, systems management, safety, and events. Reporting to the Operations Manager, you will lead FOH staff, manage rotas, ensure compliance, and support staff in delivering a welcoming, professional gallery environment.

The role emphasizes staffing, health and safety knowledge, and effective communication, ideal for an organized operations professional in a cultural