Assistant Operations Manager

Ubico Limited; Cheltenham; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Driver CPC Training

Learning & Progression

Community Impact

Generous Leave

Pension Support

Ubico Perks platform

24/7 Support

Health & Wellbeing

Workplace Comforts

Job summary

Ubico Limited is seeking an Assistant Operations Manager to support delivery of high-quality household waste and recycling services. You will work with Operations Managers to monitor performance, budgets, and service improvements, ensuring resources are deployed efficiently.

You will help maintain fleet and compliance, manage staff recruitment, induction, training and appraisals, and contribute to emergency planning, health and safety, and business continuity.

Qualifications

• Full UK Driving Licence.
• Experience in a similar role.
• CPC Transport Management (Road Haulage) certificate.
• COTC Level 4 - Managing Transfer Operations.
• IOSH Managing Safely certificate or equivalent.
• Experience of managing a team.
• Strong leadership and problem-solving with good communication.

Responsibilities

• Support delivery of high-quality waste and recycling services while monitoring performance and budgets.
• Assist with fleet management, driver hours compliance and licensing requirements.
• Recruit, induct, train, and appraise staff; manage attendance and development.
• Prepare reports, drive service improvements, and contribute to emergency planning and business continuity.

Skills

Driving Licence

Experience in role

CPC Transport Management

COTC Level 4

IOSH Managing Safely

Team management

Leadership & problem-solving

Job description

We are looking for a proactive and organised Assistant Operations Manager to support the effective delivery of high-quality household waste and recycling services. Working closely with Operations Managers, you will help ensure services meet customer needs, operate efficiently and provide value for money. You will monitor performance, support operational projects and service improvements, contribute to business planning and budgets, and help ensure resources, including staff, vehicles and equipment, are deployed effectively.

You will play a key role in maintaining fleet and operational compliance, ensuring that drivers’ hours, vehicle safety, Operator Licence requirements and relevant legislation are met. You will support the management and development of staff through recruitment, induction, training, performance appraisals and attendance management, while promoting high standards of health and safety. The role will also involve preparing reports, monitoring budgets, resolving complex customer issues, supporting service changes and contributing to emergency planning and business continuity.

We are looking for someone with strong organisational, communication and problem-solving skills, who can manage competing priorities, build effective working relationships and drive continuous improvement. You will be committed to delivering excellent customer service, maintaining high standards and supporting a safe, compliant and efficient operation. Above all, you will share Ubico’s values: delivering quality, keeping people safe, doing the right thing, caring for our environment and working together to provide cleaner, greener services for our communities.

You will need

• Full UK Driving Licence.
• Experience in a similar role.
• Certificate of Professional Competence in Transport Management (Road Haulage).
• Certificate of Technical Competence (COTC) Level 4 - Managing Transfer Operations.
• IOSH Managing Safely certificate or recognised equivalent or prepared to work towards.
• Experience of managing a team.
• Strong leadership, interpersonal and problem-solving skills, with the ability to build positive relationships, manage conflict, work collaboratively with colleagues and customers, and support service improvements and change initiatives.

What we can do for you

• Driver CPC Training - We cover all costs to help you stay qualified.
• Learning & Progression - We support your growth, whether you're starting out or moving up.
• Community Impact - Help make your neighbourhood cleaner and greener.
• Generous Leave - 26 days annual leave + bank holidays (rising to 30 days after 5 years).
• Holiday Flexibility - Buy or sell up to 1 week of leave.
• Pension Support - 5% employer contribution to your retirement.
• All employees have access to Ubico Perks, our rewards and benefits platform - offering exclusive discounts, dealsand cashback on everyday essentials
• 24/7 Support - Free, confidential helpline for you and your family.
• Health & Wellbeing - Free eye tests (role-dependent), flu jabs, and wellbeing resources.
• Workplace Comforts - Free PPE, tea & coffee, and on-site parking.

About Us

We provide vital environmental services across Gloucestershire, Wiltshire and West Oxfordshire - keeping communities clean and green. Our work includes waste and recycling collections, street cleansing, grounds maintenance, building cleaning, managing recycling centres and maintenance of our fleet.

Our values are at the heart of everything we do. We’re proud of our strong work ethic and are looking for enthusiastic, dedicated individuals who share our commitment to making a positive difference.

Ubico is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Pre-employment checks include medical screening, references, proof of identity and right to work, and may include criminal record verification.

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