Night Receptionist

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Staff room rates

Recognition vouchers

Talent referral

Thank You Week

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels in London is seeking a Night Receptionist to be the welcoming face of the hotel, handling check-in/check-out and delivering warm, genuine hospitality to guests. You will work as part of a vibrant team and use your local city knowledge to offer recommendations while maintaining high service standards.

Join us to ensure smooth night operations, be dependable for guests, and support colleagues with your organisational skills and friendly demeanor, contributing to a memorable stay

Qualifications

• Front desk hospitality experience is preferred.
• Polite and approachable with strong communication.
• Ability to manage check-in/check-out with accuracy.

Responsibilities

• Organise check-in and check-out processes.
• Provide genuine hospitality to guests.
• Be the face of the hotel and assist guests with local recommendations.

Skills

Customer service

Organisational skills

Hospitality

Local knowledge of city

Friendly personality

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Night Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you. Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests genuine hospitality at our hotel!

If you’re our ideal Receptionist, you will:

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks our Night Receptionist could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Receptionist? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.