Assistant Head Housekeeper

Ardencote; Stratford-on-Avon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Spa Day on work anniversaries

Leisure and spa facilities access

Employee Assistance Program

30% discount on overnight stays and SP

Discounts on food, drink and retail

Pension scheme

Free Parking

Refer-a-Friend scheme

Induction and training programme

Perkbox online discounts

Online Doctor support

Development opportunities

Job summary

Ardencote Manor - Hiddenwell is seeking an experienced Assistant Head Housekeeper to support the Head Housekeeper in leading day-to-day operations of the Housekeeping department at our luxury wellness retreat. You will help ensure bedrooms, public areas and back-of-house spaces meet luxury standards.

40 hours/week, full-time, £31,000 per annum. Start date 12 October 2026. Prior supervisory experience and a passion for exceptional guest experiences are essential.

Qualifications

• Must have previous housekeeping experience within a hotel or hospitality environment.
• Must have experience supervising, leading or supporting a team.
• Must have high standards and excellent attention to detail.
• Must have a positive, supportive and hands-on leadership style.
• Must have excellent organisation and communication skills.
• Must have the ability to stay calm and organised in a busy environment.
• Must have a passion for delivering exceptional guest experiences.
• Must have a good understanding of Health & Safety and safe working practices.
• Luxury hotel or spa experience would be a real advantage.

Responsibilities

• Supporting the Head Housekeeper with the smooth day-to-day running of the department.
• Leading, motivating and supporting our housekeeping team.
• Allocating daily workloads and help coordinating the team.
• Inspecting bedrooms and public areas to ensure exceptional standards.
• Monitoring room turnaround and help keep operations running efficiently.
• Responding to guest requests and feedback professionally.
• Working closely with Front Office and other departments.
• Supporting rotas, recruitment, onboarding, training and team development.
• Helping manage linen, cleaning products, equipment and departmental stock.
• Promoting safe working practices and ensure Health & Safety and COSHH procedures are followed.
• Step in and provide hands-on support whenever the team needs you.

Skills

Housekeeping experience

Team supervision

Attention to detail

Leadership

Organisation

Communication

Health & Safety

COSHH

Guest experience

Luxury hotel experience

Job description

Assistant Head Housekeeper
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time | Permanent
Estimated Start Date: 12 October 2026
Salary: £31,000 per annum

Join our Housekeeping team and help us deliver an exceptional luxury guest experience

We’re looking for an experienced and enthusiastic Assistant Head Housekeeper to support our Head Housekeeper in leading the day-to-day operation of our Housekeeping department.

As Assistant Head Housekeeper, you’ll help ensure our guest bedrooms, public areas and back-of-house spaces are beautifully presented and consistently meet our luxury standards

What you’ll be doing

• Supporting the Head Housekeeper with the smooth day-to-day running of the department
• Leading, motivating and supporting our housekeeping team
• Allocating daily workloads and help coordinating the team
• Inspecting bedrooms and public areas to ensure exceptional standards
• Monitoring room turnaround and help keep operations running efficiently
• Responding to guest requests and feedback professionally
• Working closely with Front Office and other departments
• Supporting rotas, recruitment, onboarding, training and team development
• Helping manage linen, cleaning products, equipment and departmental stock
• Promoting safe working practices and ensure Health & Safety and COSHH procedures are followed
• Step in and provide hands-on support whenever the team needs you

What we’re looking for

• Must have previous housekeeping experience within a hotel or hospitality environment
• Must have experience supervising, leading or supporting a team
• Must have high standards and excellent attention to detail
• Must have a positive, supportive and hands-on leadership style
• Must have excellent organisation and communication skills
• Must have the ability to stay calm and organised in a busy environment
• Must have a passion for delivering exceptional guest experiences
• Must have a good understanding of Health & Safety and safe working practices
• Luxury hotel or spa experience would be a real advantage

Additional Information

• Full-Time position working 5 out of 7 days per week - including weekends and public holidays
• 40 hours per week
• Salary: £31,000 per annum
• Estimated Start Date: 12 October 2026
• Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to provide visa sponsorship now or in the future for this position

What We Offer

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Join Hiddenwell

At Hiddenwell, we believe exceptional guest experiences begin with exceptional people

If you are passionate about excellence, thrive in a luxury hospitality environment, and are ready to lead a dedicated team committed to creating unforgettable guest experiences, we would love to hear from you