Assistant Night Manager

Marriott London Heathrow; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking an Assistant Night Manager for its London Heathrow location. This key leadership role requires overseeing night operations, ensuring guest satisfaction, and supporting a team, with a focus on safety and service excellence. Ideal candidates will have prior night shift experience and strong communication skills, along with a commitment to maintaining high operational standards.

Benefits

Competitive salary and Marriott benefits

Global hotel discounts and perks

Training and development opportunities

A supportive and inclusive team environment

Qualifications

• Previous experience in a front office or night shift role in a supervisory capacity.
• Strong leadership and problem-solving skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Support the Night Manager in overseeing all hotel operations during night shifts.
• Conduct regular safety and security checks throughout the property.
• Handle guest feedback and resolve issues promptly.

Skills

Leadership

Problem Solving

Communication

Guest Service

Tools

Opera

Job description

London Heathrow Marriott Hotel, Bath Road, Hayes, UB3 5AN
Full-time | Night Shifts | Permanent

About the Role:

We are looking for a confident and service-focusedAssistant Night Managerto join our Front Office team. This is a key leadership role during overnight operations, ensuring the safety, comfort, and satisfaction of our guests while supporting the Night Manager and overseeing the night team.

Key Responsibilities:

• Support the Night Manager in overseeing all hotel operations during night shifts.
• Ensure a smooth and secure overnight experience for guests, handling late check-ins, early check-outs, and guest requests.
• Conduct regular safety and security checks throughout the property.
• Handle guest feedback and resolve issues promptly and professionally.
• Complete night audit procedures and ensure accurate reporting.
• Supervise and support the night team, including front desk and housekeeping.
• Liaise with other departments to ensure seamless handovers and service continuity.

What We’re Looking For:

• Previous experience in a front office or night shift role, ideally in a supervisory capacity.
• Strong leadership and problem-solving skills.
• Excellent communication and guest service abilities.
• Knowledge of Opera or similar hotel systems is a plus.
• Ability to remain calm and professional under pressure.
• Flexibility to work night shifts, weekends, and holidays.

Why Join Us:

• Competitive salary and Marriott benefits
• Global hotel discounts and perks
• Training and development opportunities
• A supportive and inclusive team environment.

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Created on 25/06/2025 by TN United Kingdom