Assistant Night Manager

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London seeks an Assistant Night Manager to oversee overnight operations, ensuring high standards of service and guest safety. The role requires strong leadership, adaptability, and excellent communication skills. Join a rapidly expanding team with opportunities for career growth.

Benefits

28 days holiday

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Qualifications

• Experience in a 4-star hotel role is advantageous.

Responsibilities

• Deliver and maintain exceptional customer service.
• Ensure hotel security during the night.
• Conduct health and safety checks.

Skills

Communication

Leadership

Problem Solving

Tools

Micros

Opera PMS

Job description

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Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Uniform offered and dry cleaned.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

Deliver and maintain exceptional levels of customer service.

Ensure the security of the hotel throughout the night

Conduct regular health and safety checks

Manage and respond to any incidents or accidents involving guests or team members.

Provide operational support to all departments as needed

More about you...

Excellent communication and interpersonal skills.

Excellent attention to detail and a drive to maintain high standards.

Strong leadership and motivational abilities.

Resilience and a proactive approach to problem-solving.

A smart and professional appearance.

Micros and Opera PMS experience is a must.

4-star experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.