Assistant Network Manager - 2nd Line Support

Planet Recruitment; Reigate; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading company seeks an Assistant Network Manager to join their ICT support team in a school setting. The role involves providing ICT support, managing hardware and software, and ensuring the safety and compliance of equipment. The ideal candidate will have a strong educational background in computing, relevant certifications, and experience in a support environment.

Benefits

Microsoft Training Vouchers after one year

3% pension contribution

SAGE benefits scheme

25 days holiday plus 5 days for Christmas

Potential involvement in project work during holidays

Qualifications

• Degree or Masters in Computing or equivalent experience.
• Microsoft certifications such as MCSA or MCSE preferred.
• Experience in a helpdesk or support environment.

Responsibilities

• Provide specialist ICT support to ensure high-quality learning facilities.
• Assist the Network Manager and maintain specialist equipment.
• Manage user accounts and perform basic network setup and maintenance tasks.

Skills

ICT Support

Technical Communication

Hardware Setup

Network Maintenance

Education

Degree or Masters in Computing

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Tools

Aruba

Cisco

HP

Job description

Assistant Network Manager / 2nd Line Technician

Reigate - Onsite in School

Salary: £30,000 - £33,000

Benefits:

• A very autonomous, relaxed environment with support available when needed. Potential to apply for Microsoft Training Vouchers after one year.
• Work with a friendly team passionate about IT and providing excellent service. We are committed to investing in the education of pupils.
• SAGE Employee Benefits.
• Two years' death in service benefit.
• 3% pension contribution.
• SAGE benefits scheme (discounts).
• Microsoft Vouchers available three months after probation, with a progression plan.
• 25 days holiday, plus 5 days for Christmas, and bank holidays off. Holiday entitlement is separate from holiday pay.

Role Overview:

Our client seeks an IT Engineer based on a school site to join our managed service team as an Assistant Network Manager. The role involves supporting ICT infrastructure and services within the school environment.

Key Tasks:

1. ICT Support Service On-site:
   • Provide specialist ICT support to ensure high-quality learning facilities.
   • Assist the Network Manager and potentially lead satellite sites, requiring the ability to work independently.
   • Support staff and pupils with ICT requirements using your skills and training.
   • Maintain specialist equipment, perform repairs, and ensure safety and quality standards.
   • Advise and guide school staff on ICT matters.
   • Communicate technical information effectively, tailored to the audience.
   • Implement work programmes under supervision.
   • Manage stock within budget, conduct audits, and maintain records.
   • Comply with policies on child protection, health and safety, security, and confidentiality.
   • Mentor junior staff members.
   • Ensure compliance with Data Protection Act 1984 regarding data security and accuracy.
2. Technical Expertise:
   • Connect and check hardware operation.
   • Set up desktop environments and install software.
   • Perform basic network setup and maintenance tasks.
   • Manage user accounts and utilize utilities for network monitoring.
3. Processes:
   • Follow acceptance testing procedures for new ICT equipment.
   • Keep records of hardware and software.
   • Maintain software libraries and original application copies.
   • Transport IT equipment within the site.
   • Follow disaster recovery and maintenance plans.
   • Implement backup and virus protection procedures.
   • Log support requests and investigate issues, escalating when necessary.
   • Record time spent on tasks and compare to expectations.
4. Holiday Work:
   • Potential involvement in project work during holidays.
5. Other Responsibilities:
   • Monitor legal and LEA responsibilities.
   • Develop and follow H&S procedures.
   • Self-regulate and perform other tasks as assigned by management.

Work Experience Requirements:

• Experience in helpdesk or support environment.

Education Requirements:

• Degree or Masters in Computing, or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), or equivalent experience.
• Additional specialist IT qualifications (e.g., Aruba, Cisco, HP).

INDIT

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