Assistant Meetings & Events Manager

Rudding Park Hotel; Harrogate; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Enhanced pay

Service Charge

Sick pay

Employee discounts

Annual party

Up to 30 days annual leave

Complimentary overnight stay

Job summary

Rudding Park Hotel in Harrogate is seeking an Assistant Meetings and Events Manager to ensure exceptional service during events and stays. You will develop a strong understanding of all operational aspects of meetings and events, confidently lead shifts and manage events when required, and provide ongoing support to the Meetings and Events Manager.

You will be an encouraging and passionate team member focused on providing personalised, memorable experiences and ensuring Rudding Park continues to

Qualifications

• Experience in hospitality or events is preferred.
• Strong interpersonal and organisational skills.
• Ability to manage multiple priorities during events.

Responsibilities

• Support the manager with training of team members.
• Help create and monitor SOPs.
• Demonstrate how to close the shift in terms of billing.
• Ensure all guests are greeted properly for functions.
• Ensure the Meetings and Events operation is opened following set procedures.
• Ensure functions and events are managed in correctly.
• Complete relevant shift reports and use of systems such as JudgeService.
• Support communication within the Management Team through handover process and operating procedures such as opening and closing.

Skills

Leadership

Guest service

Teamwork

Communication

Multitasking

Shift management

Job description

We are not just hiring - we are looking for personalities that light up a room!

• Are you passionate about Creating Magical Memories?
• Can you be a part of delivering the Best Day Ever for our guests?
• Do you thrive on multitasking and no day being the same!

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

As an Assistant Meetings and Events Manager, you will work closely with the Meetings and Events team to ensure every guest receives exceptional service throughout their event and stay. You will be expected to develop a strong understanding of all operational aspects of meetings and events, confidently lead shifts and manage events when required, and provide ongoing support to the Meetings and Events Manager. Your role will be key in delivering seamless event experiences, maintaining high service standards, and contributing to the overall success of the department.

You will be an encouraging and passionate team member focused on providing personalised, memorable experiences and ensuring Rudding Park continues to offer the highest standards of event delivery and guest care. Displaying strong teamwork and a passion for hospitality is the measure of success in this role.

What we are looking for:

• Big Personality with an infectious smile
• A true passion for delivering exceptional guest service
• Strong team player - Ability to work in a team and lead by example
• Clear and Professional Communication to both our guests and team
• Multitasking - Confident in handling multiple operational aspects simultaneously
• Flexibility - Available for shift work, weekends and Bank Holidays

Key Responsibilities:

• Support the manager with training of team members.
• Help create and monitor SOP's
• Demonstrate how to close the shift in terms of billing.
• Ensure all guests are greeted properly for functions.
• Ensure the Meetings and Events operation is opened following set procedures.
• Ensure functions and events are managed in correctly.
• Complete relevant shift reports and use of systems such as JudgeService.
• Support communication within the Management Team through handover process and operating procedures such as opening and closing.

In return for your hard work and commitment we offer:

• Enhanced pay- 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, and award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.