Assistant Medical Secretary

York and Scarborough Teaching Hospitals NHS Foundation Trust; Scarborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as a full-time Assistant Medical Secretary in a vibrant healthcare environment. In this role, you will provide essential support to medical secretaries and consultant teams, ensuring smooth operations within the Head & Neck Department. Your excellent audio-typing skills and strong customer service orientation will be key in managing patient queries and administrative tasks. This position offers you the chance to contribute to a trusted healthcare provider, where your organizational skills and ability to handle sensitive situations will be valued. Embrace this opportunity to make a difference in patient care while enjoying a range of benefits and professional development opportunities.

Benefits

NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on restaurants and shopping

Qualifications

• Proficient audio typist with experience in transcribing medical information.
• Strong organizational skills and ability to manage a busy office environment.

Responsibilities

• Typing clinical and administrative letters and answering telephone enquiries.
• Dealing with patient queries and supporting Medical Secretaries.

Skills

Audio Typing

Effective Communication

Organizational Skills

Interpersonal Skills

Customer Service

Education

GCSE English Language, Grade C or above

Qualification in Customer Service

ECDL

Tools

Microsoft Office

Job description

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

• We are KIND
• We are OPEN
• We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

Job overview

We are recruiting for a full time Assistant Medical Secretary to join the Secretarial Team within the Head & Neck Department, based at Scarborough Hospital. You will provide support to the Medical Secretaries and their Consultant Teams.

Excellent administration/secretarial skills and audio-typing experience/qualifications are required, as well as a good understanding of customer relations. You will be required to deal with queries from patients, Consultants and GPs.

Main duties of the job

You will be responsible for typing clinical and administrative letters, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretaries during periods of absence, and multi-disciplinary team meeting work.

The successful candidates will be required to have good organisational skills, with the ability to prioritise the demands of a busy office and manage their time and workload effectively.

Working for our organisation

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Person specification

Qualifications

• GCSE English Language, Grade C or above (or equivalent)
• Qualification or appropriate training in customer service
• ECDL

Experience

• Experience of using a variety of IT applications, including Microsoft Office
• Experience of working in a customer focused environment
• NHS experience

Skills

• Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
• Effective communication skills, verbal and written
• Ability to cope with distressing and emotional situations with patients, relatives and staff
• High level of interpersonal skills, including sensitivity, diplomacy and empathy
• Excellent organisational skills
• Ability to assimilate new practices and knowledge
• Ability to be flexible and to adapt to new demands
• Ability to get on well with members of a team
• Ability to exercise judgement and resolve problems

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking.

Use of Artificial Intelligence (AI)

Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values.

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