Assistant Manager - Watford

GAIL'S; Watford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free food and drink on shift

50% off food and drink when not on a  

33 days holiday

Buy & Sell Holiday Scheme

Long Service Holiday

Pension Scheme

Health & Wellbeing support

Job summary

GAIL'S Bakery is seeking an Assistant Bakery Manager to lead on the shop floor, manage shifts and drive bakery performance while delivering the exceptional customer experiences we’re known for.

You’ll coach teams, support recruitment, harness bakery data to spot opportunities, and partner with the Bakery Manager to create a high-performing, welcoming community hub.

This role offers progression toward running your own bakery and development programmes to rise with GAIL's.

Qualifications

• Experience leading a team in hospitality, retail or customer-focused environment.
• Strong people development and coaching skills.
• Commercial awareness and ability to drive performance.

Responsibilities

• Leading shifts and creating an environment where teams can perform at their best.
• Coaching, developing and inspiring Breadheads every day.
• Supporting recruitment, onboarding and development of future Team Leaders and Head Crafters.
• Taking ownership of key operational areas, driving improvements and delivering results.
• Using bakery performance data to understand trends, spot opportunities and improve performance.
• Championing exceptional standards across food, coffee, availability and customer experience.
• Creating memorable customer moments and building loyalty within your local community.
• Maintaining the highest standards of safety, compliance and bakery presentation.
• Working with the Bakery Manager to deliver a high-performing bakery and develop future leaders.

Skills

Team leadership

Customer service

Hospitality

Retail operations

Job description

At GAIL's, our Assistant Bakery Managers are trusted leaders. They take ownership on the floor, lead teams through busy trading periods, drive bakery performance and help create the exceptional customer experiences we're known for.

No two days look the same at GAIL's. From the smell of fresh bread leaving the ovens early in the morning to the buzz of a busy lunch service, you'll be right at the heart of the bakery. Leading from the floor, you'll develop your team, delight customers, champion our craft and help create the welcoming neighbourhood atmosphere that keeps people coming back.

ABOUT THE ROLE

• Leading shifts and creating an environment where teams can perform at their best
• Coaching, developing and inspiring Breadheads every day
• Supporting recruitment, onboarding and the development of future Team Leaders and Head Crafters
• Taking ownership of key operational areas, driving improvements and delivering results
• Using bakery performance data to understand trends, spot opportunities and improve performance
• Championing exceptional standards across food, coffee, availability and customer experience
• Creating memorable customer moments and building loyalty within your local community
• Maintaining the highest standards of safety, compliance and bakery presentation
• Working in partnership with the Bakery Manager to deliver a successful, high-performing bakery while developing the skills needed to one day lead your own

ARE YOU THE MISSING INGREDIENT?

You’ll have experience leading a team in hospitality, retail or another customer-focused environment and be looking for an opportunity to accelerate your leadership career.

You’ll be:

• A confident leader who enjoys taking ownership, making decisions and driving results
• Passionate about developing people and building high-performing teams
• Commercially aware, with an interest in understanding what drives business performance
• Comfortable balancing people, customer and operational priorities in a fast-paced environment
• Driven by high standards and committed to continuous improvement
• Curious, ambitious and proactive in your own development
• Ready for greater accountability and excited by the opportunity to one day run your own bakery

BENEFITS BAKED IN

• Free food and drink whilst on shift
• 50% off food and drink when not working
• 33 days holiday
• Buy & Sell Holiday Scheme
• Long Service Holiday
• Premiership Bonus Scheme
• Annual Pay Reviewi>
• Pension Scheme
• Enhanced Family Leave
• Stream financial wellbeing support
• Development programmes to help you RISE with GAIL's
• Health & Wellbeing support through Aviva
• Workplace Nursery Scheme
• Home technology and appliance salary schemes
• Discounted gym memberships and EV leasing options
• Discounts and savings with high-street retailers and restaurants
• 24-hour GP service
• Cycle to Work Scheme
• Refer-a-Friend Bonus

Terms and conditions apply. Benefits may vary and are subject to eligibility.