Assistant Manager - Hitchin

GAIL'S; Hitchin; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free food and drink whilst on shift

50% off food and drink when not工作

33 days holiday

Buy & Sell Holiday Scheme

Long Service Holiday

Premiership Bonus Scheme

Annual Pay Reviewi>

Pension Scheme

Enhanced Family Leave

Stream financial wellbeing support

Development programmes to help you R I

Health & Wellbeing support through Avi

Workplace Nursery Scheme

Home technology and appliance salary

Discounted gym memberships and EV le

Discounts and savings with high-street

24-hour GP service

Cycle to Work Scheme

Refer-a-Friend Bonus

Job summary

GAIL'S is looking for an Assistant Bakery Manager who will lead shifts, develop the team and ensure outstanding customer experiences in a busy bakery. You will work from the shop floor, drive bakery performance and help create a welcoming neighbourhood atmosphere.

You'll coach and inspire Breadheads daily, support recruitment and onboarding, and partner with the Bakery Manager to deliver high standards of safety, quality and service while preparing for future leadership opportunities.

Qualifications

• Experience leading a team in hospitality, retail or another customer-focused environment.

Responsibilities

• Leading shifts and creating an environment where teams can perform at their best
• Coaching, developing and inspiring Breadheads every day
• Supporting recruitment, onboarding and the development of future Team Leaders and Head Crafters
• Taking ownership of key operational areas, driving improvements and delivering results
• Using bakery performance data to understand trends, spot opportunities and improve performance
• Championing exceptional standards across food, coffee, availability and customer experience
• Creating memorable customer moments and building loyalty within your local community
• Maintaining the highest standards of safety, compliance and bakery presentation
• Working in partnership with the Bakery Manager to deliver a successful, high-performing bakery while developing the skills needed to one day lead your own

Job description

At GAIL's, our Assistant Bakery Managers are trusted leaders. They take ownership on the floor, lead teams through busy trading periods, drive bakery performance and help create the exceptional customer experiences we're known for.

No two days look the same at GAIL's. From the smell of fresh bread leaving the ovens early in the morning to the buzz of a busy lunch service, you'll be right at the heart of the bakery. Leading from the floor, you'll develop your team, delight customers, champion our craft and help create the welcoming neighbourhood atmosphere that keeps people coming back.

ABOUT THE ROLE

• Leading shifts and creating an environment where teams can perform at their best
• Coaching, developing and inspiring Breadheads every day
• Supporting recruitment, onboarding and the development of future Team Leaders and Head Crafters
• Taking ownership of key operational areas, driving improvements and delivering results
• Using bakery performance data to understand trends, spot opportunities and improve performance
• Championing exceptional standards across food, coffee, availability and customer experience
• Creating memorable customer moments and building loyalty within your local community
• Maintaining the highest standards of safety, compliance and bakery presentation
• Working in partnership with the Bakery Manager to deliver a successful, high-performing bakery while developing the skills needed to one day lead your own

ARE YOU THE MISSING INGREDIENT?

You’ll have experience leading a team in hospitality, retail or another customer-focused environment and be looking for an opportunity to accelerate your leadership career.

You’ll be:

• A confident leader who enjoys taking ownership, making decisions and driving results
• Passionate about developing people and building high-performing teams
• Commercially aware, with an interest in understanding what drives business performance
• Comfortable balancing people, customer and operational priorities in a fast-paced environment
• Driven by high standards and committed to continuous improvement
• Curious, ambitious and proactive in your own development
• Ready for greater accountability and excited by the opportunity to one day run your own bakery

BENEFITS BAKED IN

• Free food and drink whilst on shift
• 50% off food and drink when not working
• 33 days holiday
• Buy & Sell Holiday Scheme
• Long Service Holiday
• Premiership Bonus Scheme
• Annual Pay Reviewi>
• Pension Scheme
• Enhanced Family Leave
• Stream financial wellbeing support
• Development programmes to help you RISE with GAIL's
• Health & Wellbeing support through Aviva
• Workplace Nursery Scheme
• Home technology and appliance salary schemes
• Discounted gym memberships and EV leasing options
• Discounts and savings with high-street retailers and restaurants
• 24-hour GP service
• Cycle to Work Scheme
• Refer-a-Friend Bonus

Terms and conditions apply. Benefits may vary and are subject to eligibility.