Assistant Manager (Thirsk)

Cancer Research UK; Thirsk; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Retirement plan

Leave allowance

Discounts on travel/tech

Gym membership

Wellbeing support

Job summary

Cancer Research UK in Thirsk is seeking an enthusiastic Assistant Shop Manager to support the shop manager in leading a small team of staff and volunteers. You will oversee merchandising, stock, store standards and customer service, while driving fundraising initiatives and community engagement.

DBS check required; age 18+; flexible Saturday work essential. This permanent, part-time role offers a salary of £13.31–£15.52 per hour plus benefits.

Qualifications

• Experience in a lively environment with strong customer service.
• Ability to lead and motivate a small team of staff and volunteers.
• Flexibility to work on a rotating schedule, including Saturdays.

Responsibilities

• Support the shop manager to guide and engage staff and volunteers.
• Oversee merchandising, stock management, store layout, and overall store standards.
• Provide excellent customer and supporter service and meet fundraising targets.
• Assist with achieving targets for donated stock, cash, gift aid, and average selling price.
• Build relationships with the local community and Cancer Research UK colleagues.
• Contribute to organising fundraising events and ensure health and safety compliance.
• Act as deputy to the shop manager and cover in their absence.

Skills

Customer service

Team leadership

Adaptability

Commercial awareness

Communication

Job description

Endless pre-loved items. A talented team. One clear purpose.

Retail Assistant Manager £13.31 - £15.52 plus benefits. Reports to: Shop manager. Department: Trading. Contract: Permanent. Working hours: Part time 22.5 hours per week (Flexible role over 7 days to include a Saturday every week. Split shifts, not 3 full days). Location: Thirsk. Closing date: 11th October 2026 23:55. Interview date: w/c 19th October 2026.

Internal title for this role is Assistant Shop Manager. Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don't forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Please contact [e-mail] or 020 3469 8400 as soon as possible.

We're the world's leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people's day-to-day lives through our research, influence and information. We are beating cancer - step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like-minded experts.