Assistant Manager (St Helens)

Cancer Research UK; St Helens; On-site; GBP 10,000 - 12,000; Part time

Job summary

Cancer Research UK is seeking an enthusiastic Retail Assistant Manager in St Helens. This part-time role supports the Shop Manager and team to maximise income through strong customer service, merchandising, and careful stock management. You will lead by example, ensuring strong community ties and fundraising outcomes.

Join a passionate charity environment with a focus on delivering excellent supporter experiences, compliance, and flexible shift patterns to cover a busy retail schedule.

Qualifications

• Customer service experience preferred.
• Experience in a lively retail environment.
• Adaptability and flexibility for rota-based shifts.
• Commercial awareness and strong communication.

Responsibilities

• Support the shop manager to guide and engage a diverse team of staff and volunteers.
• Assist with display, merchandising, stock management, shop standards and layout to drive sales.
• Lead by example and provide excellent customer and supporter service.
• Work with the manager to hit targets for donated stock, cash, gift aid and stock processing.
• Build relationships with the local community and Cancer Research UK colleagues.
• Deputise for the shop manager when needed and ensure health and safety, safeguarding and HR policies are followed.

Skills

Customer service

Retail experience

Adaptability

Commercial awareness

Communication

Flexibility

Job description

Retail Assistant Manager

Salary: £13.19 - £15.38 per hour plus benefits.

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Part time 15 hours per week

Location: St Helens

Shop Closing date: 27th September 2026 23:55

**The internal title for this role is Assistant Shop Manager. Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you. We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing? Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers. Support the commercial running of the storeincluding display and merchandising, stock management, maintaining shop standards, store layout, sales and income. Leading by example and providing excellent customer and supporter service. Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing. Creating relationships with your local community and Cancer Research UK colleagues. Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets. Maintaining compliance with health and safety, safeguarding, security, administration and HR policies. Deputising for the shop manager in their absence. There will be a varied amount of manual handling and physical activity required within the day‑to‑day duties of the role.

What are you looking for? A working knowledge of what makes great customer service. Experience of working in a lively and vibrant environment. Adaptability in changing situations, including being able to work effectively independently. Commercial awareness. The ability to create relationships and communicate well. Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain? We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work.

We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research.

We work to reduce the impact of cancer on people’s day‑to‑day lives through our research, influence and information.

We are beating cancer – step by step, day by day.

Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments.

Find a purposeful career that will empower you to grow and collaborate with like‑minded experts.