Assistant Manager, Student Accounts

Commonwealth Of Virginia; Norwich; On-site; GBP 68,000 - 98,000; Full time

Job summary

Commonwealth of Virginia seeks a VP of Admin and Finance to supervise student account collections, third-party contracts, and billing functions in Norfolk, VA. The role focuses on meeting goals, coordinating with collection agencies, and ensuring quality control across receivables.

The position requires strong knowledge of FDCPA, FERPA, AR systems, and regulatory compliance, with proven leadership and analytical skills to guide staff and improve processes.

Qualifications

• Knowledge of FDCPA, FERPA, and AR applications.
• Strong knowledge of state and federal collection regulations.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Supervise the student account collections, third-party contracts, and billing functions.
• Track receivables and related metrics.
• Ensure compliance with Virginia code, CAAP guidelines, and university policies.
• Provide guidance to other departments on collection procedures.

Skills

FDCPA knowledge

FERPA knowledge

accounts receivable applications

state and federal regulations

Excel proficiency

data analysis

problem solving

interpersonal skills

written and oral communication

organizational/time-management

contract analysis

staff supervision

Tools

Microsoft Office

Job description

Agency: VP OF ADMIN AND FINANCE

Location: Norfolk, VA

FLSA: Exempt

Hiring Range:

Full Time or Part Time: Full Time

Job Description:
Supervise the student account collections, third-party contracts, and billing functions and ensure all established goals are met. Collaborate with collection agencies, manage the third-party billing process, and ensure quality control. Track receivables and related metrics. Ensure the collection of delinquent receivables in accordance with Commonwealth of Virginia code and the Department of Accounts - Commonwealth Accounting Policies and Procedures (CAAP) guidelines, federal law, and University policies. Provide guidance to other University departments on collection procedures. Supervise staff and provide continued training to promote professional growth, accurate processing, and excellent customer service. Identify and implement best practices and process improvements Minimum Qualifications:
Working knowledge of the Fair Debt Collection Practices Act (FDCPA), Family Educational Rights and Privacy Act (FERPA) and account receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Proficiency with Microsoft Office applications, especially Excel. Ability to compile complex data in a clear and concise manner. Strong problem solving and analytical skills and ability to implement remedies as needed. Excellent interpersonal skills. Excellent written and oral communication skills and the ability to communicate complex material. Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks as well as meeting critical deadlines. Ability to analyze, interpret and implement federal, state and/or University regulations, policies, and procedures. Some knowledge of Generally Accepted Accounting Principles. Ability to analyze and interpret contracts. Ability to exercise sound judgment. Ability to effectively supervise staff.Additional Considerations: