Assistant Manager Retail

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer service and operational standards. You will lead and inspire your team, ensuring a sustainable retail and pharmacy operation. The role involves engaging with customers, coaching your team, and interpreting data to meet customer needs. Join a diverse workplace that values inclusivity and offers a range of benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing environment.
• Understanding of performance goals through coaching.

Responsibilities

• Lead team to drive business growth by caring for customers.
• Ensure efficient retail and pharmacy operations.
• Conduct reviews and audits to safeguard safety.

Skills

Leadership

Collaboration

Job description

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As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs.

Working across both retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide outstanding service and care.

Key responsibilities:

1. Lead your team to drive business growth by caring for our customers and patients.
2. Be responsible for your team's performance and development through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation in your store, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to safeguard patient and public safety.
5. Interpret data, trends, and insights to respond swiftly to changing customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-oriented setting.

It would be great if you also have:

• Experience working within community pharmacy.
• Confidence in navigating and embracing new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a range of additional benefits to provide flexibility—find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots?

At Boots, we promote an inclusive work environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive, inclusive workplace. Together, we change for the better.

What's next?

If you apply, you will be invited to complete a timed online assessment. Afterward, our team will review your application and contact you with updates.

For full-time roles, we are open to discussing part-time and job share options. We also provide reasonable adjustments during the application and interview process to support you.

This role requires a successful pre-employment check, such as DBS, PVG, or an Access NI check, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.