Assistant Manager - Peterborough

Tenpin Ltd

Marholm

On-site

GBP 28,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Industry leading bonus scheme

Enhanced holiday entitlement - 33 days

Maternity, Paternity, Adoption leave

Tenpin Treats - Discounts

Free Bowling for family & friends

Free Food (6+ hours)

Medicash Health Care

Employee Assistance Programme

Free counselling

Life assurance - 4 x annual salary

Birthday day off

Long Service Awards

Job summary

Tenpin Ltd is opening a brand new, state-of-the-art family entertainment centre at Queensgate Shopping Centre in December 2026. An Assistant Manager is required to lead operations, drive exceptional customer service, and develop a large team.

You will support the Deputy Manager, contribute to budgets and KPIs, and actively pursue growth into more senior roles within Tenpin. A passion for entertainment and a proactive, customer‑first mindset are essential.

Qualifications

1+ years in a management role (preferably in leisure, hospitality or retail)
Passionate about delivering exceptional customer service
Experience leading and developing large teams
Ambitious and eager to progress into higher roles

Responsibilities

Assume day-to-day responsibility for the operational management of the centre
Strive to deliver best possible customer service
Lead the team by example and ensure cohesive teamwork
Support the delivery of the company strategy
Deputise in the absence of the Deputy Manager
Own training and development to grow into the Deputy Manager role
Support other Managers in achieving budgets, targets and KPIs
Provide cross-departmental support as required
Ensure adherence to policies, procedures, controls and compliance

Skills

Customer service

Team leadership

Organisation

Initiative

Job description

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. You will:

Assume day-to-day responsibility for the operational management of the centre
Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
Lead the team by example ensuring everyone works together effectively
To support the delivery of the company strategy
Deputise in the absence of the Deputy Manager
Undertake ownership for own training and development to grow into the future role of Deputy Manager
Support the other Managers in the achievement of all budgets, targets and KPI's
Provide support to the team in various departments as and when required
Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail
Passionate about delivering exceptional customer service
Have experience in leading and developing large teams
Full of determination, enthusiasm and patience!
Be ambitious and want to progress!
We are opening a brand new, state of the art family entertainment centre at Queensgate Shopping Centre in December 2026.

Ready to lead the fun, inspire the team and make every customer visit unforgettable? TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain-it's in our DNA! Beyond bowling, we offer Karaoke, Interactive Darts, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too! If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.

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