Assistant Manager

Tenpin Ltd (part of Ten Entertainment Ltd); Southampton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

33 days holiday

Maternity/paternity leave

Discounts

Free bowling for family

Free meals when working

Health care cash back

Employee assistance

Free counselling

Life assurance

Birthday day off

Long service awards

Job summary

Tenpin Ltd in Southampton is looking for an Assistant Manager to ensure customers have a great visit and to keep centre operations running smoothly. You will be organized, approachable and take initiative to drive service standards and team performance.

The role offers a clear path to Deputy Manager and requires a hands-on leader who can manage budgets, training and daily priorities while delivering outstanding guest experiences.

Qualifications

• At least 1 year in a management role within hospitality, leisure or retail.
• Deliver exceptional customer service and guest experience.
• Proven ability to lead large teams and mentor colleagues.
• Be driven, energetic and proactive in problem solving.
• Eager to progress to Deputy Manager.

Responsibilities

• Own day-to-day operational management of the centre.
• Lead by example to deliver exceptional customer service.
• Support the delivery of company strategy and budgets.
• Deputise for the Deputy Manager when needed.
• Develop self and team for future roles.
• Ensure compliance with policies and procedures.
• Collaborate with managers across departments.

Skills

Management

Customer service

Team leadership

Ambition and drive

Patience and enthusiasm

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA! ... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

Come join our fantastic team.

We love to entertain! It’s in our DNA! ... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You Will

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Skills You Need

• Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!

Our Fantastic Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• A day off for your birthday
• Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.