Living Well Assistant Manager

Wythenshawe Community Housing Group; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Wythenshawe Community Housing Group is seeking an experienced Assistant Manager, Living Well to provide day-to-day operational support across Living Well and Tenancy Audit services. You will help manage safeguarding, domestic abuse and complex customer cases with a person-centred approach, coordinating resources and ensuring joined-up support for residents.

The role requires DBS clearance, a driving licence, and offers fixed-term engagement ending 31 March 2028, with flexible hours to meet

Qualifications

• Experience reviewing casework and developing support plans.
• Experience supporting vulnerable customers with complex needs.
• Strong knowledge of safeguarding, domestic abuse, homelessness, mental health, substance misuse and child protection.
• Ability to manage risk and make balanced operational decisions.
• Ability to work with partner agencies to coordinate multi-agency support.
• Excellent communication and problem-solving skills.

Responsibilities

• Providing visible day-to-day operational support to Living Well and Tenancy Audit colleagues, helping them progress complex cases safely and effectively.
• Reviewing casework across safeguarding, domestic abuse and tenancy audits to support compliance, shared learning and improved practice.
• Providing operational oversight, making informed decisions about case progression, resources and risk, and escalating concerns where necessary.
• Planning duty officer cover and taking part in the duty rota to support the organisation’s safeguarding and domestic abuse responsibilities.
• Preparing reports and contributing to multi-agency meetings, including strategy meetings, multidisciplinary meetings and MARAC.
• Supporting legal escalations and coordinating Tenancy Audit visits, as well as providing management cover during periods of absence.

Skills

Safeguarding

Domestic abuse

Homelessness

Mental health

Substance misuse

Child protection

Communication

Customer service

Multi-agency work

Risk assessment

Decision making

Relationship building

Job description

We’re looking for an experienced and compassionate Assistant Manager, Living Well to provide day-to-day operational support across our Living Well and Tenancy Audit services.

This is an important role for someone who can combine sound judgement with a person-centred approach, supporting colleagues to manage safeguarding, domestic abuse and complex customer cases safely and effectively. You’ll help maintain strong practice, coordinate resources and ensure customers receive joined-up support that enables them to live safely and well in their homes.

Please note this role is a fixed-term contract ending 31st March 2028

What you’ll be doing

• Providing visible day-to-day operational support to Living Well and Tenancy Audit colleagues, helping them progress complex cases safely and effectively.
• Reviewing casework across safeguarding, domestic abuse and tenancy audits to support compliance, shared learning and improved practice.
• Providing operational oversight, making informed decisions about case progression, resources and risk, and escalating concerns where necessary.
• Planning duty officer cover and taking part in the duty rota to support the organisation’s safeguarding and domestic abuse responsibilities.
• Preparing reports and contributing to multi-agency meetings, including strategy meetings, multidisciplinary meetings and MARAC.
• Supporting legal escalations and coordinating Tenancy Audit visits, as well as providing management cover during periods of absence.

What we’re looking for

• Experience reviewing casework, developing support plans and helping colleagues achieve positive outcomes for customers.
• Experience supporting vulnerable customers and families with complex needs through effective, person-centred interventions.
• Strong knowledge of safeguarding, domestic abuse, homelessness, mental health, substance misuse and child protection.
• Confidence managing complex cases, assessing risk and making balanced operational decisions.
• Ability to build trusted relationships with partner agencies and coordinate effective multi-agency support.
• Excellent communication, customer service and problem-solving skills, with the ability to support colleagues positively through change.

Additional information

• The successful applicant will be required to complete a DBS check.
• A driving licence and access to a car are required.
• A flexible approach to working hours is expected to support the needs of the service.

Application Deadline - Thursday 1st October