Assistant Manager Liverpool Permanent Full-Time

Mulberry Group; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Staff sales access

Birthday day off

Pension contributions

Life Assurance

Training & development opportunities

Volunteer days

Job summary

Mulberry is seeking a People & Experience Leader to join us for a brand-new store opening from 1 November. You will help build the team, shape the store culture and create memorable customer experiences from day one.

You will partner with your Store Leader to develop a high-performing team, foster an inclusive culture, and drive commercial growth while delivering operational excellence. Passion for people development and customer service will help you thrive in our dynamic retail environment.

Qualifications

• Experience leading teams in a retail environment.
• Passion for developing people and delivering exceptional customer experiences.
• Commitment to inclusivity, equity, and a respectful workplace.
• Ability to coach, give feedback and drive collaboration across teams.
• A commercially driven approach with strong market awareness.

Responsibilities

• Partner with Store Leader to develop the best team.
• Create a welcoming, inclusive environment for customers and colleagues.
• Drive a memorable customer experience in-store and across touchpoints.
• Cultivate key customer relationships and utilise in-store CRM tools.
• Lead operational excellence and sustainable store growth.
• Champion Mulberry values and contribute to Brand culture.

Skills

Leadership

Customer focus

Team development

People development

Commercial awareness

Operational excellence

CRM tools

Tools

CRM tools

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose‑driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry, our Assistant Managers are known as People & Experience Leaders because we believe great retail leadership starts with great people and exceptional customer experiences.

As we prepare to open our brand‑new store, we are looking for a People & Experience Leader to join us from 1 November and play a key role in building the team, shaping the store culture and creating memorable experiences for our customers from day one.

This is a unique opportunity to help launch a new Mulberry store and contribute to an exciting period of growth for the brand. To succeed in this role, you will be passionate about developing people, driven to deliver an extraordinary customer experience and committed to learning and growing both yourself and those around you. We want you to become an expert in your field and play an active role in bringing our 'Back to the Mulberry Spirit' strategy to life.

What we need from you

You will partner with your Store Leader to develop the best team

• You will support in creating a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will always be Customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.

You will collaborate with your Store Leader to be commercially driven:

• You will continually demonstrate a commitment to driving your business.
• You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open‑minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].