Sales Assistant

Mulberry; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Staff sales access

Birthday day off

Pension and life assurance

Training and development

Volunteer days

Wellbeing service (Help@Hand)

Job summary

Mulberry is seeking friendly Sales Assistants, called Experience Experts, to create memorable experiences for every customer in-store. You will use product knowledge and storytelling to tailor each interaction and build lasting relationships.

You will stay customer-focused, deliver engaging service, and align with Mulberry's values as a B Corp brand. Training and staff benefits support your development and wellbeing.

Qualifications

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in store.
• Develop and maintain key customer relationships using instore CRM tools.
• Culturally connected; you understand how Mulberry fits into life and art to excite customers.
• Be curious about the business and share your ideas.
• Have a competitive spirit and a strong desire to succeed.
• Deliver operational excellence showing respect for people, product and environment.

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you:

You will always be customer focused:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.

You will drive performance:

• You will be curious about the business and willing to share your ideas.
• You will have a competitive spirit and a strong desire to succeed.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.

You are:

• Honest
• Dynamic
• Community Spirited
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].