Assistant Manager

Mecca; Broadstairs; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Paid breaks

Exclusive rewards platform

50% off food & soft drinks

Pension & life assurance

Company sick pay scheme

Career development

Job summary

Mecca Bingo is recruiting for an Assistant Manager to work alongside the General Manager, setting the standard, motivating your team, and creating a vibrant, welcoming atmosphere for every guest.

You will help lead daily operations in our venues and online experiences, focus on guest satisfaction, manage KPIs, and support growth through people development and delivering outstanding service.

Qualifications

• Leadership experience in a fast-paced customer environment.
• Strong customer-focused approach delivering memorable experiences.
• Operational know-how to oversee daily venue activities.
• Excellent communication with guests and colleagues.
• Hands-on attitude, leading by example in challenging situations.
• Commercial awareness and KPI-driven performance.
• Adaptable under pressure with creative problem solving.
• Experience coaching others and supporting growth.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop your team to be the best they can be.

Skills

leadership

customer-focused

operational know-how

communication skills

hands-on attitude

commercial awareness

adaptability

team development

Job description

At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them.

Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off.

We're passionate delivering exceptional customer experiences- and we are looking for people who are too!

Sound like your kind of place? Let's Play!

Competitive Salary: From £32,500 + Amazing Perks!

Ready to lead, inspire, and make every guest experience unforgettable? Join Mecca Bingo as an Assistant Manager and take the next step in your career. You’ll work hand-in-hand with the General Manager, setting the standard, motivating your team, and creating a vibrant, welcoming atmosphere for every customer.

Why You’ll Love It Here

• Competitive Salary – From £32,500
• Paid Breaks – because your time matters
• Exclusive Rewards Platform – discounts on travel, shopping, dining & more
• 50% Off Food & Soft Drinks – for you and up to three friends
• Pension & Life Assurance – we’ve got your future covered
• Company Sick Pay Scheme – support when you need it
• Career Development – Access to one of the UK's leading LMS platform

Your Impact

• Lead and inspire a passionate team
• Deliver exceptional customer experiences every day
• Drive results and keep operations running smoothly
• Coach and develop your team to be the best they can be

To shine as an Assistant Manager at Mecca Bingo, you’ll bring:

• Leadership Experience – proven ability to motivate, support and guide a team in a fast paced customer environment
• Customer-Focused Mindset – you’re passionate about delivering outstanding service and memorable experiences
• Operational Know-How – experience overseeing daily operations, ensuring everything runs smoothly and efficiently
• Great Communication Skills – confident engaging with guests and colleagues, resolving issues with a positive, solution-led approach
• A Hands-On Attitude – willing to roll up your sleeves and lead by example
• Commercial Awareness – understanding of KPIs, cost control, and ways to drive performance
• Adaptability – comfortable working under pressure and finding creative ways to overcome challenges
• Team Development Skills – experience coaching others, giving feedback, and supporting growth

Why join us?

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication
• Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role
• People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued
• Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

#Mecca