Assistant Manager

Chopstix; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Employee Discount

Online Discounts in High Street Stores

Health Plan

Company Pension Plan

Diploma Program

Cycle to Work

Free Mortgage Advice

Wellbeing Support (Confidential Advice

Wages in Advance

Incentive Schemes

45 Hour contract

Refer A Friend Scheme

Job summary

Chopstix in Greater London is seeking an Assistant Manager to lead a dynamic team and deliver exceptional customer service in a fast-paced environment.

You'll drive performance, manage shifts, and coach staff to maintain high standards while fostering a positive workplace culture. The role offers autonomy, progression, and a strong, people-first team ethos.

Qualifications

• Experience building and leading a team.
• Extensive customer service experience.
• Strong commercial sense and hospitality understanding.
• Able to adapt quickly in a fast-paced restaurant environment.
• Driven to achieve results and performance targets.
• Clear, effective communication with staff and customers.

Responsibilities

• Lead and motivate the restaurant team to deliver exceptional service.
• Manage shifts, ensure consistency in guest experience, and handle problems.
• Support recruitment, training and development of team members.
• Collaborate with operations to drive speed and quality of service.

Skills

Team leadership

Customer service

Commercial acumen

Adaptability

Results oriented

Excellent communication

Job description

JOIN THE CHOPSTIX REVOLUTION!

For the Flavour Cravers!

Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun!

Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you!

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

WHO ARE WE?

At Chopstix we are guided by our core values that are rooted in our DNA:

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

WHAT DO WE WANT?

As an Assistant Manager, you'll be the heartbeat of our team, fostering a culture of enthusiasm, exceptional service, and the desire to succeed. Are you a leader who thrives in the driver's seat? A motivator? An inspirer? Join us and lead the way with full throttle energy, always being the first to try new things and shake things up.

YOUR FORMULA FOR AN AMAZING CAREER!

Your love for hospitality + our culture & values = An extraordinary career! Support each other and win as a team, staying ready to change and meet new challenges head-on.

PERKS THAT PACK A PUNCH!

• Employee Discount
• Online Discounts in High Street Stores
• Access to Health Plan
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance
• Incentive Schemes
• 45 Hour contract
• Refer A Friend Scheme

CAN YOU?

• Infuse fun into the workplace?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!
• Recognize and nurture potential within your team?
• Deliver exceptional customer service every time?

SKILLS & EXPERIENCE

• Experience building and leading a team
• Vast experience in customer service
• Commercial acumen
• Thrive under pressure - adaptability is a must!
• Results-driven mindset
• Excellent communication skills

WHAT'S IN IT FOR YOU?

In return, you'll find a role that nurtures your growth, offers a competitive salary, a high degree of autonomy, and an environment where PEOPLE COME FIRST. Embrace the Chopstix spirit, put your whole heart into your work, and join a team that values collaboration and innovation.