Assistant Manager in Training

TN United Kingdom; Taunton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading entertainment company as an Assistant Manager in Training. You'll lead a team to provide exceptional customer service in a vibrant environment. Enjoy great benefits, training opportunities, and a clear path to management roles.

Benefits

In-house management training programmes

Optional pension plan

Additional days holiday with length of service

Free game vouchers

30% discount off food and drink

50% off food when working

Team Member Support Programme

Financial long service awards

Enhanced maternity, paternity, adoption leave benefits

Healthcare cash plan

Qualifications

• Experience supervising a team.
• Excellent customer service and communication skills.
• Basic literacy and numeracy skills.

Responsibilities

• Lead and inspire the team on shift.
• Ensure customers have an unforgettable experience.
• Coach your team and manage shift operations.

Skills

Customer Service

Communication

Team Leadership

Flexibility

Job description

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About the role

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as an Assistant Manager in Training (Team Leader). In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme, including counselling support, life coaching, cognitive behaviour therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

And excitingly, a place on our Assistant Manager in Training programme!

The What...

As an Assistant Manager in Training (Team Leader), you'll lead and inspire the team on shift, ensuring our customers have an unforgettable experience in our centres.

You will join us as a Team Leader, with a secured place on our next Assistant Manager in Training intake, setting you up for success as a future manager.

No two shifts are the same; you may be welcoming customers, setting your department up for success, or coaching your team. Your professional and engaging customer service, high energy, and infectious enthusiasm will ensure our customers have an enjoyable, value-for-money experience with every visit.

Opening Hours and Shift Patterns:

Our centres are typically open seven days a week, from 9 am to midnight.

Peak times are evenings, weekends, and school holidays, when availability from applicants is most needed.

Typical shift patterns include:

• Weekday AM: 09.00 - 17.00
• Weekday PM: 17.00 - 00.00
• Weekend AM: 09.00 - 18.00
• Weekend PM: 16.00 - 01.00

Shift times may vary by centre; specific hours will be confirmed at interview.

You will receive thorough induction and ongoing training, with opportunities for career development, including apprenticeship and management training programmes.

To be successful, you'll need:

• Experience supervising a team
• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

Since listing on the stock market in 2016, we have expanded to 74 centres in the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud market leaders in experiential family entertainment and continue to grow, opening about three new sites annually.

We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that diversity makes us more relevant, competitive, and resilient.