Retail Shop Manager | Newhaven | F/T 37.5hours

Guild Care; Tudhoe; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Annual Wellbeing Day off

Employee Assistance Programme

Cycle to Work scheme

Free Specsavers eye care vouchers

Option to buy and sell annual leave

Health cash plan (silver and gold)

Job summary

Guild Care is opening a brand-new charity shop in Newhaven and seeks an experienced Store Manager to launch and lead the venture. You will manage a busy superstore with a diverse team of staff and volunteers, delivering an outstanding customer experience and driving merchandising standards.

The role demands strong leadership, creativity and a proactive approach to community engagement, with operating hours 7 days a week: 9am-8pm (Mon-Sat) and 10am-4pm (Sun).

Qualifications

• Significant experience in charity retail shop management.
• Previously managed a team of at least 10 people.
• Excellent communication skills.
• Ability to take responsibility, use initiative and work independently.
• Good literacy and numeracy skills.
• Outstanding customer service approach.
• Strong organisational and planning ability.
• Experience working to budgets and targets (including forecasting, reporting and reviewing).
• Confident IT and administrative skills.
• Flexible and adaptable attitude.
• Ability to undertake reasonable lifting duties.
• Ability to provide a satisfactory DBS check.

Responsibilities

• Lead the day-to-day operation of the shop.
• Manage and process stock, including deliveries and donations.
• Ensure outstanding visual merchandising and high standards of cleanliness.
• Rotate and manage stock in line with Area Manager guidance.
• Maintain safe, secure procedures for stock, cash handling, banking and tills.
• Work to agreed income, sales, and expense budgets.
• Plan and deliver in-store promotions, special events and community engagement activities (including some out-of-hours work).
• Ensure full compliance with health & safety and trading standards.
• Deliver exceptional customer service at all times.

Skills

Charity retail management

Team leadership (10+)

Communication skills

Independent work

Literacy & numeracy

Customer service

Organization & planning

Budgeting & forecasting

IT & admin skills

Flexibility

Lifting duties

DBS check

Job description

Retail Shop Manager | Newhaven | F/T 37.5hours

Be part of something new!

Guild Care is opening a brand-new charity shop in Newhaven and we're looking for an experienced, motivated and passionate Shop Manager to launch and lead our newest venture.

• Do you have a considerable amount of recent charity store retail management experience managing a team of 10 or more in a fast‑paced environment?

• Are you an excellent communicator who can deliver high class customer service while leading and inspiring a team and positive environment?

• Would you describe yourself as a creative person who is strategic and a forward thinker?

Are you ready to take your retail management skills to the next level and make a real impact - this is an all encompassing role, managing our new superstore.

We are seeking an experienced and motivated Store Manager with a passion for retail, people, and making a real difference in the community. This is an exciting chance to take ownership of a brand‑new store in a prime location - leading the full operation, shaping its culture, and becoming the welcoming face of Guild Care in Newhaven.

Store is open 7 days a week 9am-8pm (Mon-Sat) 10am -4pm (Sun)

Why Join Guild Care?

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

We offer competitive salary and benefits including:

• Annual Wellbeing Day off

• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)

• Cycle to Work scheme

• Free Specsavers eye care vouchers

• Option to buy and sell annual leave

• Health cash plan (silver and gold)

Interested? If you’re passionate about retail, have the experience and want to be part of something new and exciting in your community, we want to hear from you.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

About the role

As Store Manager, you will oversee the smooth and effective running of a brand new, busy superstore. You will deliver an exceptional customer experience, ensure excellent standards of merchandising and stock management, and lead a dedicated diverse team of staff and volunteers.

This is a hands‑on, fast-paced role where creativity, strong leadership and high standards are essential. You will motivate your team making it a positive, inclusive and fun environment for them to work in.

You will maintain an engaging shopping environment, maximise sales, and help raise awareness of Guild Care’s work supporting people in the Worthing community.

Key Responsibilities

• Lead the day-to-day operation of the shop.

• Manage and process stock, including deliveries and donations.

• Ensure outstanding visual merchandising and high standards of cleanliness.

• Rotate and manage stock in line with Area Manager guidance.

• Maintain safe, secure procedures for stock, cash handling, banking and tills.

• Work to agreed income, sales, and expense budgets.

• Plan and deliver in-store promotions, special events and community engagement activities (including some out‑of‑hours work).

• Ensure full compliance with health & safety and trading standards.

• Deliver exceptional customer service at all times.

  Essential Skills & Experience

• Significant experience in charity retail shop management.

• Previously managed a team of at least 10 people.

• Excellent communication skills.

• Ability to take responsibility, use initiative and work independently.

• Good literacy and numeracy skills.

• Outstanding customer service approach.

• Strong organisational and planning ability.

• Experience working to budgets and targets (including forecasting, reporting and reviewing).

• Confident IT and administrative skills.

• Flexible and adaptable attitude.

• Ability to undertake reasonable lifting duties.

• Ability to provide a satisfactory DBS check.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

About the company

We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.

Required Criteria

• Strong organisational and planning skills.
• Charity shop management experience.
• Track record of hitting sales targets.
• Team leadership of 10 people.
• Outstanding customer service skill.
• IT Savvy.

Desired Criteria

• Health & Safety and compliance skills
• Driver with access to a car.

Skills you'll need

• Managing Teams
• Cash Management
• Microsoft Office Suite
• Time Management/Organisational skills
• Building Teams
• Coordination of Volunteers