Assistant Manager — Elevate Service & Team Performance

Halfords; Greenwich; On-site; GBP 30,639 - 36,322; Full time

Benefits offered by this job

Uncapped bonus scheme

Pension scheme

Health cash plan

Share save scheme

Cycle to Work

Job summary

Halfords is looking for an Assistant Manager to support the Centre Manager, lead the team and keep the customer journey at the heart of every interaction. You will help drive workshop activity, boost sales and deliver excellent service, with a focus on customer satisfaction and consistency.

This role offers an uncapped bonus scheme, progression opportunities and a comprehensive benefits package, including health and savings plans, with training to advance your career within Halfords.

Qualifications

• Experience delivering high customer satisfaction through effective management.
• Ability to coach and train colleagues in the moment.
• Experience meeting Health and Safety compliance standards.
• Excellent communication, both verbal and written.

Responsibilities

• Support the Centre Manager and lead the team to deliver great service.
• Drive customer experience by focusing on the journey from entry to checkout.
• Assist with workshop activity and boost sales to meet targets.

Skills

Customer service excellence

Team leadership

Coaching & training

Health & safety compliance

Tools

In-house systems

Job description

Halfords is looking for an Assistant Manager to support the Centre Manager, lead the team and keep the customer journey at the heart of every interaction. You will help drive workshop activity, boost sales and deliver excellent service, with a focus on customer satisfaction and consistency.

This role offers an uncapped bonus scheme, progression opportunities and a comprehensive benefits package, including health and savings plans, with training to advance your career within Halfords.