Assistant Manager (Dumbarton)

Cancer Research UK; Dumbarton; On-site; GBP 26,000 - 30,000; Full time

Job summary

Cancer Research UK in Dumbarton is seeking an Assistant Shop Manager to help lead the Trading store. You will support the shop manager, supervise volunteers, and ensure excellent service while driving income from donations, sales, and events.

The role requires flexibility, strong customer focus, and the ability to operate in a lively retail environment. Benefits include a competitive salary and development opportunities.

Qualifications

• Working knowledge of great customer service.
• Experience in lively, vibrant environments.
• Adaptability in changing situations, including ability to work independently.
• Commercial awareness of store performance and targets.
• Ability to build relationships and communicate effectively.
• Flexibility to cover rota shifts and store needs.

Responsibilities

• Support the shop manager to guide and inspire staff and volunteers.
• Assist the commercial running of the store: display, merchandising, stock and standards.
• Lead by example, delivering excellent customer and supporter service.
• Help achieve targets for donated stock, cash, Gift Aid and average selling price.
• Build relationships with local community and Cancer Research UK colleagues.
• Support delivery of fundraising events to meet targets.
• Maintain health and safety, safeguarding, security and HR policy compliance.
• Deputise for the shop manager when needed.
• Handle manual handling and other physical duties as required.

Skills

Customer service

Team engagement

Adaptability

Commercial awareness

Communication

Flexibility

Job description

Endless pre-loved items. A talented team. One clear purpose.

Retail Assistant Manager

£26,046 - £30,431 per annumbenefits

Reports to Shop manager

Department: Trading

Contract: Permanent

Working hours: Full time 37.5 hours per week

Location: Dumbarton

Closing date: 13th September 2026 23:55

The internal title for this role is Assistant Shop Manager.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you.

We're looking for a motivated assistant shop manager to join Cancer Research UK's trading team. You'll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don't forget that you have a life outside of work too.

[Download the Candidate Pack]

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

For the full job description and more information about working with us please contact [e-mail]

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.