Retail Store Manager (Sutton)

Cancer Research UK (CRUK); Sutton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Retirement plan

Leave allowance

Discounts on travel

Gym membership

Job summary

Cancer Research UK is seeking a motivated Retail Store Manager for our Sutton shop. You will lead a team of paid staff and volunteers, drive sales and fundraising targets, and represent CRUK in the local community.

The role requires strong leadership, customer focus, and a track record of achieving targets. Permanent contract, 37.5 hours per week, with a benefits package to support your work-life balance.

Qualifications

• Experience of managing and inspiring a diverse team.
• Comfort working within targets and motivating others to achieve those targets.
• Knowledge of what makes great customer service.
• Commercial awareness in a retail environment.

Responsibilities

• Guide, inspire and develop a diverse shop team of staff and volunteers.
• Own commercial running of the store including display, stock and shop standards.
• Lead by example with excellent customer and supporter service.
• Maximise profit through cost control and sales.
• Build relationships with the local community and CRUK colleagues.
• Organise and run fundraising events to achieve targets.
• Maintain health and safety, safeguarding, security and HR policies.
• Handle varied manual handling and physical tasks daily.

Skills

Team leadership

Target driven

Customer service

Commercial awareness

Retail knowledge

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£28,039 - £32,067 per annum + benefits

Reports to: Area manager

Department: Trading

Contract: Permanent

Hours: Full time 37.5 hours per week

Location: Sutton shop

External Closing date: 13 September 2026 23:55

Internal: In line with organisational policy this role will remain open for internal applications until: 13 September 2026 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivating store manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for commercial running of your storeincluding display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.