Assistant Manager: Drive Guest Experience & Team Growth

Mitchells & Butlers PLC; Windlesham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

Staff discount 33%

Friends & family discount 20%

Gym discounts

Team socials

Pension

28 days holiday

Employee shares

Helpline

Job summary

Mitchells & Butlers PLC is seeking an Assistant Manager for the Windmill in Windlesham. You will support the General Manager, lead a team, and drive guest satisfaction with a strong focus on service and teamwork.

You will mentor staff, uphold brand standards across Premium Country Pubs, and contribute to a welcoming environment where guests feel valued and enjoy high-quality experiences. This role emphasises leadership and hospitality excellence.

Qualifications

• Experience leading a team in a hospitality or pub environment.
• Strong communication and training skills with a coaching mindset.
• Customer-focused approach ensuring guest satisfaction.
• Reliable, punctual and capable of working in a fast-paced setting.

Responsibilities

• Support the General Manager in day-to-day operations.
• Train and inspire the team to deliver high-quality food, drink, and service.
• Act as role model and mentor for staff development.
• Lead the team to create memorable guest experiences and drive repeat visits.

Skills

Management experience

Team leadership

Guest service focus

Job description

Mitchells & Butlers PLC is seeking an Assistant Manager for the Windmill in Windlesham. You will support the General Manager, lead a team, and drive guest satisfaction with a strong focus on service and teamwork.

You will mentor staff, uphold brand standards across Premium Country Pubs, and contribute to a welcoming environment where guests feel valued and enjoy high-quality experiences. This role emphasises leadership and hospitality excellence.