Assistant Manager Assistant Counter Manager

Estée Lauder Companies; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

John Lewis Oxford Street seeks an ambitious Assistant Counter Manager to support the Store Manager in leading and developing a team of Sales Associates to achieve sales, service and operational targets.

The role requires supervisory experience and a passion for coaching others in a fast-paced prestige beauty environment, with a focus on delivering personalised customer service and team development.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets
• Deliver inspirational, authentic and personalized customer service
• Support the Store Manager in daily store operations and performance to drive results

Skills

Retail experience

Customer service

Supervisory experience

Inventory management

Cash reconciliation

Flexible hours

POS software experience

Microsoft Office

Right to work in UK

Tools

Retail POS software

Microsoft Office

Job description

Assistant Counter Manager - John Lewis Oxford Street

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment
• Previous experience with retail point⁃of⁃sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview