Estee Lauder Counter Manager - M&S Hedge End - 37.5 hours per week

The Estée Lauder Companies Inc.; Hedge End; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Estée Lauder Companies Inc. in Hedge End is seeking an Assistant Counter Manager to support the Store Manager in leading a team of Sales Associates. You will drive sales, coaching and customer service excellence in a fast-paced prestige beauty enviornment.

Candidates should have supervisory experience, strong coaching skills, and a passion for mentoring others to reach their full potential while maintaining operational excellence and a customer-first mindset.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience with coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and events.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work.

Responsibilities

• Support Store Manager to lead, coach and develop the team of Sales Associates to achieve targets.
• Ensure exceptional customer service and store presentation.
• Oversee daily retail operations including cash handling and inventory checks.
• Assist with coaching sessions and performance development for staff.

Skills

Retail experience

Customer service

Supervisory experience

Retail operations

Hours flexibility

POS software

Microsoft Office

Right to work proof

Tools

Retail POS software

Microsoft Office

Job description

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics


• The ability to provide inspirational, authentic and personalized customer service


• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets


• Retail operations experience including inventory management and cash reconciliation


• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment


• Previous experience with retail point⁃of⁃sale software


• Proficient in Microsoft Office


• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview