Assistant Manager

Pet Family Limited; Wokingham; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Training & development

Bonus scheme

Wellbeing support

Uniform provided

Job summary

Pet Family Limited is seeking an Assistant Manager for the Pets Corner store in Wokingham. The role is full-time, permanent, 37.5 hours per week, with a salary of £12.87 per hour. The position involves leading a team, delivering top customer service, and driving store performance.

Responsibilities include staff development, inventory control, merchandising, and maintaining store standards. The role requires a proactive attitude, willingness to train, and a passion for pets and customer care.

Qualifications

• Demonstrated leadership abilities and team motivation.
• Strong customer service mindset and problem solving.
• Clear communication with colleagues and customers.
• Willingness to train and develop skills further.
• Ability to train and develop team using provided curriculum.

Responsibilities

• Deliver exceptional customer service to store customers.
• Go the extra mile to assist every customer.
• Recommend products or services to meet customer needs.
• Identify improvements to maximise sales and performance.
• Lead by example and train/develop the team.
• Maintain high standards of store and product presentation.
• Keep up to date with pricing, promotions and merchandising.
• Manage opening and closing procedures and key holding.
• Maintain accurate stock levels and investigate stock losses.

Skills

Leadership

Customer service

Communication

Team motivation

Training

Tools

Stock management

Job description

£12.87 per hour

Permanent

Full-time

Full time - 37.5 hours over 5 days a week.

We are currently recruiting for a Assistant Manager within our Pets Corner store based in Wokingham.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Responsibilities of a Assistant Manager:

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Requirements of a Assistant Manager:

• A genuine interest in the Pets Corner vision, our products and our values
• Strong team focus with the ability to lead and motivate others
• Willing to build strong relationships with our customers and their pets
• A thirst for continued personal training and development
• Willingness to learn and grow your knowledge
• The drive and determination to work part of a busy team and under your own initiative

Benefits of becoming a Assistant Manager with Pets Corner:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Bonus scheme for all members of our teams
• Tools and support to help manage mental, physical and emotional wellbeing
• Your Shirts and Jumpers will be provided

This role will involve heavy lifting.