Assistant Manager

Hort's Townhouse; West of England; Presencial; GBP 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development

Funded apprenticeships

Staff discounts

Share Save Scheme

Free meals

28 days holiday per year

Company pension scheme

Resumo da oferta

Hort's Townhouse is seeking an Assistant Manager to lead a stylish pub with rooms in the West of England. You will drive guest satisfaction, coach the team, and uphold high service standards in a vibrant, premium British pub environment.

Join a property offering career development, funded apprenticeships, staff discounts, and a supportive pension scheme. A pro-active hospitality mindset and passion for people are essential for success.

Qualificações

• We are looking for a motivated & experienced Assistant Manager with a passion for exceptional customer service.
• A pro-active approach to team management and staff development is essential.
• You will be committed to your career in hospitality and to ongoing development.

Responsabilidades

• Lead and coach the hospitality team to deliver warm, memorable guest experiences.
• Uphold service standards, train staff, and ensure smooth day-to-day operations.
• Play a pivotal role in staff development and guest satisfaction.

Conhecimentos

Customer service

Team leadership

Training & development

Hospitality operations

Descrição da oferta de emprego

Assistant Manager

Vibrant, beautifully stylish and sensitively restored to its former Glory, Hort's Townhouse celebrates the best of premium British pubs complete with 19 beautiful boutique bedrooms set across 2 floors.
Whether you're visiting for a memorable breakfast before exploring the City, lunch with friends, after-work drinks and cocktails or to lay your weary head in one of our boutique bedrooms, whatever the occasion Hort's Townhouse guarantees a warm welcome and home away from home.
Our seasonal menus and daily specials champion the best produce from across Britain, a blend of nostalgic classics and premium well-loved pub dishes. Behind the bar, you will find extensive drinks ranging from fairtrade coffee, to extensive wines, local beers and ales and perfectly mixed cocktails.
Ascend the stairs to uncover our 19 fabulously furnished bedrooms, individually designed, they offer a vibrant and colourful stay with smart in-room tech, sustainable toiletries and memorable treats and touches.

What We Offer Our Assistant Managers:

• Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in an Assistant Manager:

We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, pub with rooms. As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.