Assistant Manager

Halfords; West Midlands; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

5.6 weeks leave

Discounts

Cycle to Work

Pension

Health Plan

Job summary

Halfords is seeking an Assistant Manager in Stafford to join the Autocentres team. You will work alongside the Centre Manager, guiding daily operations, staff development, and customer service to drive profitability.

The role mixes hands-on workshop activity with front-of-house leadership to ensure service excellence. The ideal candidate has strong mechanical knowledge, coaching experience, and a full driving licence, with opportunities for career progression within Halfords' fast-growing

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge with related qualifications (LV maintenance).
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.

Responsibilities

• Provide productive management and leadership alongside the Centre Manager to drive profitability and focus on the customer journey.
• Divide time between workshop duties and assisting the Centre Manager with daily sales and customer service.
• Coach and develop staff to maintain high service standards.
• Ensure a safe and compliant workshop environment with health & safety best practices.

Skills

Customer service leadership

Coaching & training

Mechanical knowledge

Driving licence

IT skills

Communication skills

Time management

Tools ownership

Education

Light Vehicle Maintenance LV Maintenance Level 2/3

Tools

Vehicle diagnostic tools

Job description

Assistant Manager

Job no: 568675

Work type: Full time

Site: Stafford

Categories: Mechanic, Autocentre Management

Location: Staffordshire

Salary: £32,957 - £40,357 per year

Business Area: Autocentres

Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

• On-target earnings up to £40,357
• Comprising a base salary of £32,957
• An uncapped monthly bonus scheme with average additional earnings of £7,400 per year.
• 5 days a week
• Earn extra with our refer a friend scheme - T&C's Apply.

Benefits Include:

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What we're looking for:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in‑house systems
• Strong organisational and time management skills
• Full, valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.