Assistant Manager

Halfords; Kingston upon Thames; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Leave allowance (5.6 weeks)

Product discounts

Cycle to work scheme

Pension scheme & life assurance

Health plan & GP access

Share save scheme

Job summary

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing hands-on workshop duties with daily sales and customer service. You’ll drive profitability by leading the team, ensuring top customer experiences, and maintaining workshop standards in a busy Autocentre environment.

Applicants should have strong technical knowledge, coaching experience, and a valid driving licence. A Level 2/3 Light Vehicle Maintenance qualification or equivalent experience is preferred.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own set of tools and put them to great use in a busy workshop.
• Experience of maintaining compliance with Health & Safety standards.

Responsibilities

• Assist the Centre Manager with daily sales and customer service, and supervise technicians.
• Drive profitability by focusing on the customers journey and workshop efficiency.
• Lead and develop staff to deliver high standards of service and workmanship.
• Maintain safe, compliant workshop operations and accurate record-keeping.

Skills

Leadership

Customer service

Workshop operations

Mechanical knowledge

Level 2/3 Light Vehicle Maintenance

Full driving licence

Education

Level 2/3 Light Vehicle Maintenance

Job description

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands‑on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

• On-target earnings up to £43,100
• Comprising a base salary of £34,000 - £ 35,000
• An uncapped monthly bonus scheme with average additional earnings of £9,100 per year.
• 5 days a week (Centre Closed on Sundays)
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What We’re Looking For

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.