Assistant Manager

Gravity Recruit Limited; Stirling; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Staff discount on F&B

Employee Assistant Programme

Extra annual leave days

Job summary

Gravity Recruit Limited is seeking an Assistant Manager (Bar & Restaurant) in Stirling, Scotland. You will support daily operations, supervise staff, and drive excellent customer service in a busy venue.

The role emphasizes leadership, problem-solving, and effective communication to maintain high standards and smooth day-to-day running.

Qualifications

• Proven ability to lead and motivate a team.
• Strong verbal and written communication with staff and customers.
• Capable of diagnosing problems and making timely decisions.
• Excellent organisation to manage competing tasks effectively.
• Commitment to delivering high-quality customer service.

Responsibilities

• Customer Service Excellence - maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
• Supporting Daily Operations - assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
• Team Supervision & Development - support in training, and managing staff, fostering a positive and high-performing work environment.
• Stock & Resource Management - monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
• Compliance & Health & Safety - ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

Job description

Assistant Manager (Bar & Restaurant)

Stirling, Scotland

Assistant Manager Duties:

• Customer Service Excellence - Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
• Supporting Daily Operations - Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
• Team Supervision & Development - Support in training, and managing staff, fostering a positive and high-performing work environment.
• Stock & Resource Management - Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
• Compliance & Health & Safety - Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

Required Skills:

• Leadership & Teamwork - Ability to lead, support, and motivate a team while working collaboratively to achieve business goals.
• Communication Skills - Strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.
• Problem-Solving & Decision-Making - Capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.
• Time Management & Organisation - Excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.
• Customer Service Skills - A strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.

Benefits:

• Staff discount ranging from 25% to 50% on F&B at all Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Package: up to £32,000 + Benefits + Package

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