Venue Manager

Admiral Slots; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Luxury Leisure Talarius, trading as Admiral Slots, is seeking a Store Manager to run the venue, handle admin and customer service to maintain our high professional standards. You will need excellent customer service skills, with at least 4 years in customer service and 2 years in a management role.

Responsibilities include liaising with Area Management to meet KPIs, recruiting staff, delegating tasks, driving business during peak periods and tournament days, plus key holder duties and HR

Qualifications

• 4+ years customer service experience.
• 2+ years in a management role essential.
• Experience running a venue or equivalent operations.

Responsibilities

• Liaise with Area Management to ensure KPIs are met and venue standards are upheld.
• Recruit for the venue and support onboarding of new staff.
• Delegate and supervise staff in day-to-day tasks.
• Encourage and drive business, including peak times and tournament days.
• Carry out key holder duties (open/close venue) as required.
• Liaise with HR on people processes and policy.
• Complete probation and return-to-work meetings where necessary.

Skills

Customer service

People management

Leadership

Job description

Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential. Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
• Recruiting for the venue
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.