Assistant Manager

Starbucks Coffee Company; Hanley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Training & Global Academy

Perks at Work discounts

Life assurance

Home Sweet Loan

Employee Assistance Programme

Rewards for long service

Career opportunities

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead shifts, drive KPI results and deliver a world‑class customer experience. You will coach partners, deploy staffing to meet demand and uphold brand and safety standards.

This role involves analysing financial and operational data to improve performance, launching new initiatives, and coaching teams to deliver consistent quality.

Qualifications

• Previous experience leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Ability to translate metrics into actions while confidently managing both people and operational priorities.
• Commercial acumen with the ability to drive sales and efficiency.

Responsibilities

• Lead shifts to deliver KPI targets and world-class customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements during and after shifts.
• Act as the store’s duty manager when scheduled and be accountable for operational decisions.
• Maintain brand and operational standards.
• Use financial and operational data to improve shift performance and inform decisions.
• Train partners to deliver consistent quality, efficiency, and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Leadership

People management

Customer experience

Analytical thinking

Training and coaching

Retail/hospitality experience

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world‑class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Qualifications

To be successful in this role, you’ll have previous experience in leading a team in a dynamic, fast‑paced and customer‑focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions while confidently managing both people and operational priorities.

Work Hours

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

Training

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing in‑store trainers and coaches and designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

Compensation and Benefits

• 28 days holiday a year, including Bank Holidays
• Free drinks and one item of food when you’re on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers through Perks at Work platform
• Life assurance
• Home Sweet Loan: interest‑free loans that can be paid back over 12 months to help pay your rental deposit
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long‑term career opportunities in store and support centre

Application Process

Application > CV review > first stage interview > second stage interview > offer and onboarding.

EEO Statement

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.