Assistant Manager

Grantley Arms; Shamley Green; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career pathway to GM

Fully funded apprenticeships

Training and development courses

20% discount in Young's Pubs andHotels

Share Save Scheme

Free Meals

28 Days holiday per year

Company Pension Scheme

Job summary

The Grantley Arms in Wonersh, near Guildford, is seeking an Assistant Manager to lead front‑of‑house teams, deliver exceptional guest service and support daily operations. You will train staff, manage shifts and rota, uphold health and safety standards, and help design new guest experiences with a clear pathway to growth within Young’s.

You will mentor colleagues, run training sessions, and seize opportunities to create memorable experiences that bring guests back.

Qualifications

• Experience delivering exceptional customer service in hospitality.
• Proven ability to train and develop a team.
• Strong communication and leadership skills.
• Experience as a key holder and shift leader.

Responsibilities

• Lead front-of-house operations and shifts.
• Manage FOH rota and staffing to maintain service levels.
• Collaborate with GM/DM to design guest experiences.
• Monitor liquor GP and labour to meet targets.
• Uphold health and safety standards.

Skills

Leadership

Customer service

Training and development

Communication

Team management

Health & safety

Job description

Assistant Manager

Here at The Grantley Arms, we pride ourselves on a fantastic work environment serving the best beers, wines, cocktails & coffees alongside stunning in-season food.
Situated on the outskirts of Guildford in the stunning village of Wonersh, we’ve been providing the locals with a place to come together for over 500 years. Our private dining room even used to be the old village bakery! Our amazing community‑driven country pub has onsite parking as well as a reliable bus route between the towns of Guildford and Cranleigh.
Alongside our passion for fresh and seasonal produce, we are dedicated to developing our team, and we have an incredible career pathway with Young’s available to unlock your potential throughout a clear and supported career journey.
All the usual perks apply as listed below, what’s not listed is the great team ethic we have and how we thrive to delight each and every one of our guests.
We can’t wait to meet you…

What We Offer Our Assistant Managers:

• Access to our Career Pathway and development towards GM
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young's Pubs and Hotels
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in an Assistant Manager:

As the successful applicant you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

As the successful Assistant Manager you will:

• Have experience championing excellent service through engagement and training
• Demonstrate a passion for leading and developing a team to deliver the best service possible
• Be an active hands‑on manager with excellent communication skills
• Be responsible and able to manage the FOH rota, training and all health and safety effectively at all times
• Working alongside your GM & DM, you will be able to demonstrate your creativity and ability by helping to design and deliver new experiences for our guests
• Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both Liquor GP and labour
• Have a pro‑active approach to driving sales and delivering growth, through positive engagement with both kitchen and front of house teams

Thanks for your interest in working with us and the wider Young's community.