Assistant Manager

Caffè Nero; Royal Tunbridge Wells; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Unlimited drinks on shift

Discounts on food & drinks

Refer a Friend scheme

Benefits platform

Nero 90 incentive

Job summary

Caffè Nero is hiring an Assistant Manager in Tunbridge Wells to help run a busy store with a focus on training, coaching and delivering excellent customer service. You will support the Store Manager, lead the team on shift, and ensure clean, welcoming environments for guests.

You'll be part of a caring team with opportunities to grow professionally, enjoy staff benefits, and contribute to a positive store culture that puts customers first.

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• People-focused – caring about welfare and development of your team.
• Love the challenge of meeting business targets.
• Passionate about the Caffè Nero brand.

Responsibilities

• Support the Store Manager with training, coaching and team management to drive standards and performance.
• Lead by example in delivering great in-store and delivery service with our 1-2-1 approach.
• Ensure the store back-of-house and customer areas are clean, safe and ready for service.

Skills

Supervisory experience

Leadership

Customer service

Team development

Job description

At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.

Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people’s lives. Our Assistant Managers are second in command and are vital for the smooth running of the store, providing great service and supporting their team to do the same. They:

• Support the Store Manager with training, coaching and managing their team to drive standards and performance.
• Make fantastic coffee… and matcha… and seasonal drinks… every order is special! From bean to cup, they make each customer their coffee, exactly how they like it!
• Lead by example and provide great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service. Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence!

What you can expect:

• Brilliant training – coffee experience is welcome but not required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.

To be successful you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused – really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service, you’ll have loads of fun along the way, whether that’s at a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.