Assistant Manager

DOUGH SUPPLY CO PTE. LTD.; Penarth; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Zusammenfassung

DOUGH SUPPLY CO PTE. LTD. seeks a Lead Front of House Manager-on-Duty to oversee FOH operations in Penarth during shifts. You will conduct pre-shift briefings, ensure service readiness, and guide service crew to maintain guest satisfaction and smooth flow.

The role requires hands-on leadership, attention to grooming and SOP standards, and the ability to manage feedback, coordinate on onboarding, and produce shift handover notes and reports. Flexibility for peak hours and late shifts is essential.

Aufgaben

• Lead Front of House (FOH) operations during assigned shifts as Manager-on-Duty
• Conduct pre-shift briefings and ensure service readiness
• Supervise service execution, cashiering accuracy, and guest flow
• Handle guest feedback and service recovery independently when required
• Guide and support service crew
• Ensure adherence to grooming, punctuality, and SOP standards
• Assist in onboarding and on-the-job coaching of new staff
• Prepare shift handover notes and operational reports
• Fully capable of running the outlet independently when required
• Ensure smooth operations during peak periods and late hours

Jobbeschreibung

Lead Front of House (FOH) operations during assigned shifts as Manager‑on‑Duty

Conduct pre‑shift briefings and ensure service readiness

Supervise service execution, cashiering accuracy, and guest flow

Handle guest feedback and service recovery independently when required

Guide and support service crew

Ensure adherence to grooming, punctuality, and SOP standards

Assist in onboarding and on‑the‑job coaching of new staff

Prepare shift handover notes and operational reports

Fully capable of running the outlet independently when required

Ensure smooth operations during peak periods and late hours