Assistant Manager

Strava Group; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join one of the fastest-growing restaurant brands as a franchise team member. You will lead operations, ensure brand standards, and deliver exceptional guest service while managing costs and developing your team. Enjoy flexible working hours, competitive pay, and career progression opportunities.

Benefits

Discounted or free food

Employee discount

Flexible schedule

Qualifications

• 1 year of team leader or supervisor experience in fast food or QSR required.
• Operational focus on brand standards and policies.
• Ability to manage controllable costs and deliver exceptional service.

Responsibilities

• Oversee operations in line with brand strategies.
• Support restaurant manager in delivering revenue and profits.
• Train and develop team members for exceptional guest care.

Skills

Leadership

Guest Service

Cost Management

Team Development

Market Awareness

Job description

Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 70 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector with industry-leading levels of service, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team! We offer flexible working hours, competitive rates of pay (and bonus!), and great career progression opportunities — the sky's the limit.

As a franchise team member, you will oversee and provide inspired leadership for operations in line with all our company’s brand strategies.

You will support your restaurant manager and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service. Controlling costs, maintaining brand standards, ensuring outstanding food quality, team building, and providing a unique guest experience will all impact your success.

Here Is What You Need

• Operational focus on implementing brand standards and policies
• Consistently deliver industry-leading guest service
• Maintain awareness of market trends in the hospitality industry, understanding upcoming guest initiatives and monitoring local competitors
• Manage all controllable costs to keep operations profitable
• Understand weekly sales information
• Provide excellent management guidance to your team, including training, development, and leadership
• Maintain store team member loyalty through coaching, development, and disciplinary actions when necessary
• Provide training to improve all team members and utilize cross-training methods to maintain productivity and foster growth
• Prioritize the guest experience in all actions
• Understand guest needs and respond to complaints and comments
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others to understand service requirements

Benefits

• Discounted or free food
• Employee discount
• Flexible schedule

Schedule

• 48 hours per week
• Weekend availability

Supplemental Pay Types

• Tips

Experience

• Team leader or supervisor experience in fast food or QSR: 1 year (required)

Work Remotely

• No