Assistant Manager (Sewerby Hall and Gardens)

East Riding of Yorkshire Council; Sewerby, Guisborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join East Riding of Yorkshire Council as an Assistant Manager at Sewerby Hall and Gardens, a premier visitor attraction. This role involves leading a team to ensure outstanding visitor experiences, driving business development, and maintaining high standards of service. Ideal candidates will have experience in hospitality or tourism, strong leadership skills, and a passion for creating memorable experiences.

Benefits

Supportive working environment

Ongoing development opportunities

Qualifications

• Experience in visitor attractions or similar customer-focused environments.
• Strong leadership skills with a proactive approach.
• Excellent communication and organisational skills.

Responsibilities

• Provide leadership to a multi-disciplinary team ensuring excellent customer service.
• Drive business development and deliver new events and activities.
• Maintain high standards of presentation and visitor care.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Problem Solving

Job description

The job itself

Join our team at one of Yorkshire's premier visitor attractions!

Sewerby Hall and Gardens is seeking a motivated and dynamic Assistant Manager to support the continued growth and success of this award-winning destination. Set in a stunning cliff-top location, Sewerby Hall offers a unique blend of heritage, horticulture, wildlife, and family-friendly events - and we're looking for an enthusiastic individual to help us deliver an outstanding visitor experience every day.

Key responsibilities:

1. Provide confident and visible leadership to a multi-disciplinary team across the attraction, ensuring excellent customer service and operational excellence.
2. Drive business development opportunities, helping to shape and deliver new events, activities, and revenue streams that align with our brand and appeal to a wide audience.
3. Work closely with the management team on day-to-day operations, planning, and delivery of the visitor experience across the Hall, Gardens, Zoo, retail, catering, and events.
4. Maintain a high standard of presentation and visitor care, always striving for continuous improvement and innovation.
5. Support financial performance through budget awareness, cost control, and commercial insight.
6. Build and maintain positive relationships with colleagues, partners, and customers, championing the values and reputation of Sewerby Hall and Gardens.

What we're looking for:

1. Experience in visitor attractions, hospitality, tourism, or similar customer-focused environments.
2. Strong leadership skills with a hands-on, positive, and proactive approach.
3. A passion for delivering memorable experiences and creating a welcoming environment for all.
4. Commercial awareness and confidence in contributing to business planning and performance monitoring.
5. Excellent communication, organisational, and problem-solving skills.
6. Flexibility to work weekends, evenings and bank holidays as required.

Why Sewerby Hall and Gardens?

As part of East Riding of Yorkshire Council, we offer a supportive working environment, ongoing development opportunities, and the chance to play a key role in shaping the future of one of the region's most cherished attractions.

Ready to step into a rewarding leadership role in a truly unique setting?

Apply now and help us continue to grow, inspire, and delight every visitor.