Assistant Manager

China-Britain Business Council; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health & wellness retailer seeks an Assistant Retail Manager in London. This role involves supporting store management, driving sales, and delivering exceptional customer service. Candidates should possess strong communication skills and a passion for health products. Join a diverse team committed to colleague wellbeing and growth.

Benefits

25% colleague discount

28 days annual leave pro rata

Qualifications

• Strong communication and people management skills.
• Ability to handle challenging situations in a fast-paced environment.
• Understanding and analysis of sales figures.

Responsibilities

• Support day-to-day management of the store.
• Drive financial performance and achieve sales targets.
• Ensure compliance with health and safety regulations.

Skills

Excellent communication

People management

Ability to work under pressure

Sales analysis

Passion for products

Computer-based training

Agility and flexibility

Education

Qualified to Advise Level 2

Healthy Expert Level 3

Job description

6 days per week, including Sundays: 8:15am - 8pm (depending on business needs). You may be required to be available for delivery shifts as early as 6am, with occasional shifts in other stores

Store Location:The Aylesham Centre, Rye Lane

Hours:38.75 hours per week

Salary: £15.40 per hour, 25% colleague discount, 28-days annual leave pro rata

THE JOB

Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer?

As an Assistant Retail Manager, you'll support the day-to-day management of the store and become a brand ambassador for Holland & Barrett. You'll partner with the Store Manager to build a high performing team by recruiting, coaching, training, and setting clear expectations.

You will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set-up store promotional plans and ensure full compliance with health and safety.

To become a Health & Wellness specialist you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3.

THE PERSON

To be successful, we'd like you to show us that you have:

• Excellent communication and people management skills
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• The ability to understand and analyse sales figures daily to enable the store to trade within Company parameters and goals
• Passion and enthusiasm for our products
• The ability to complete regular computer-based training to ensure exceptional product knowledge
• The ability to be agile and flexible to multi-task and achieve the best results

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.

Wellness begins with you, start your journey today.

THE COMPANY

At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.

Vacancies may close once sufficient applications are received, please apply as soon as possible to avoid disappointment.

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