Assistant Manager

Optical Express Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading skin clinic in Harley Street, London, is seeking an Assistant Manager to provide leadership and ensure excellent customer service. This role involves managing a team, overseeing clinic operations, and delivering high-quality aesthetic treatments. Join a reputable organization with opportunities for career progression and a supportive working environment.

Benefits

Competitive salary plus industry leading bonus

Free Laser Eye and Intraocular Lens Surgery

Group Discounts on procedures and products

Generous Optical Express group discounts for family & friends

29 days annual leave

Extensive training in treatments

Workplace Pension Scheme

Qualifications

• Minimum 2-3 years experience in Aesthetics clinic or Beauty Salon.
• Experience in a senior position is highly desirable.

Responsibilities

• Lead the clinic team to provide high-quality aesthetic treatments.
• Oversee recruitment, training, and day-to-day clinic management.
• Ensure compliance with CQC regulations.

Skills

Leadership

Communication

Organizational Skills

People Management

Sales Target Achievement

Education

Level 3 in Beauty Therapy

Level 4 in Beauty Therapy

Job description

Job Title – Assistant Manager

Location – Harley Street, London

Hours of work – 40 hrs per week (Tuesday to Saturday)

Salary – Competitive plus commission

As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.

With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.

We currently have a fantastic opportunity for an Assistant Manager to join our team in our flagship Harley Street clinic, where you will have the opportunity to grow and develop within a professional working environment.

In this role, working alongside the Clinic Manager, you will provide inspirational leadership to a team of practitioners, and lead the clinic team to provide the best quality aesthetic treatments, exceed targets and ensure that excellent customer service is delivered every day.

Candidates are required to be a qualified Practitioner, as you will be providing hands-on treatments, as well as fulfilling management responsibilities that will include overseeing clinic recruitment and training, rostering, target setting and day-to-day clinic management.

Job Role:

• Maintain high standards of professionalism and customer care within the clinic.
• Strive to meet and exceed the expectations of our patients.
• Ensure that the patient’s journey is smooth and efficient and that all patients receive a high level of customer service.
• Providing support and direction to the team to enhance performance, skills and treatment/product knowledge.
• Minimise the occurrence of customer complaints, resolving any complaints quickly, efficiently, and professionally to retain customer loyalty.
• Be aware of and responsible for compliance with the CQC regulations and update procedures as necessary.
• Take responsibility for staff mentoring and development, to ensure all staff are fully trained and motivated.
• Responsible for maintaining morale and leading by example in accordance with good management practice.
• Effective team rostering, ensuring we have the right people in the right place at the right time.
• P&L management, taking every opportunity to minimize costs and maximise revenue.
• Ensuring audit, policies, procedures and medical governance standards are always met.

Skills Required:

• Qualified to Level 3 in Beauty Therapy (or equivalent), Level 4 is highly desirable.
• A minimum of 2 to 3 years’ experience within either an Aesthetics clinic, Day Spa or Beauty Salon. Previous experience within a senior position, highly desirable.
• Experience of working within a target driven and fast paced environment.
• People management skills, capable of building and leading high performing teams, highly desirable.
• Excellent organizational and communication skills
• A positive ‘can do’ attitude.
• Drive, determination and ability to overcome ambiguity and the daily challenges of ‘management’.
• A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage.
• Genuine desire to work in the Aesthetic and Optical Industries.
• Experience of working to sales targets and be happy to get involved with promotional activity.
• You should be willing and able to work evenings and weekends.

What we offer:
We offer genuine opportunities for career progression within the group.

We are the UK’s market leader within the rapidly expanding Aesthetic and Cosmetic industry and proud to be the leading dermatology, laser and skin experts with decades of experience. Treating over 25,000 clients each month through our nationwide network of over 50 clinics, we have a truly recognisable brand which have been carefully built over 25 years on the foundations of efficiency, knowledge and trust.

What’s in it for you?

• Competitive salary plus industry leading bonus.
• Free Laser Eye and Intraocular Lens Surgery
• Group Discounts on procedures and products
• Generous Optical Express group discounts for family & friends
• 29 days annual leave
• Extensive training in the life changing treatments that we offer
• Workplace Pension Scheme

If this sounds like the career path you have been looking for, we look forward to hearing from you!

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

sk:n is an equal opportunities employer.