Assistant Manager

Greystar Worldwide, LLC; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in real estate is seeking a dedicated professional to enhance the resident experience in a vibrant community. This role involves supporting the Community Manager in financial and operational management, ensuring resident satisfaction through proactive engagement and effective service delivery. The ideal candidate will have a strong background in customer service and property management, demonstrating leadership and conflict resolution skills. Join a dynamic team that values community and strives to create a welcoming environment for all residents, while also managing important financial and operational tasks to ensure the property's success.

Qualifications

• Experience in customer service and property management.
• Strong leadership skills to guide and motivate the team.

Responsibilities

• Manage day-to-day resident experience and support the Community Manager.
• Promote resident satisfaction and retention through effective communication.
• Oversee financial operations including rent collection and budgeting.

Skills

Customer Service

Team Leadership

Financial Management

Conflict Resolution

Marketing Skills

Education

Bachelor's Degree in Business or related field

Tools

Property Management Software

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

JOB DESCRIPTION

Key Role Responsibilities

1. Acts as a role model at all times by demonstrating the core values.
2. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery, anticipating and exceeding resident expectations.
3. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
4. Assists and supports the Community Manager with communications, assessment and development of team members.
5. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
6. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
7. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
8. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
9. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
10. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
11. Supports with resident event management within the community.
12. Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
13. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
14. Stays informed about current market and competitor conditions.
15. Assists with summer community preparations, including move-in and move-out processes.
16. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company’s policies and procedures.
17. Participates where required in an on call roster to provide out of hours emergency support for the community.
18. Works with the Community Manager in the preparation of the annual budget and monthly management accounts.