Assistant Manager

Bounce; London; On-site; GBP 31,000 - 42,000; Full time

Job summary

An exciting opportunity awaits at a vibrant hospitality venue where you can showcase your leadership skills and passion for customer service. As an Assistant Manager, you will play a crucial role in fostering a positive team culture and ensuring guests enjoy unforgettable experiences. This role offers a dynamic environment where your contributions will be recognized and celebrated. Join a forward-thinking company that values initiative and excellence, and be part of a team that creates memorable moments for guests of all ages. If you are ready to take the next step in your hospitality career, we want to hear from you!

Benefits

Annual Company Party

Exclusive Discounts

Free Staff Meals

Refer-a-Friend Bonus

Flexible Pay

Generous Time Off

Free Eye Tests

Paid Uber After Midnight

Wellbeing Support

Life Insurance

Qualifications

• Experience in hospitality or customer service roles.
• Strong leadership skills and ability to motivate a team.

Responsibilities

• Support the General Manager in maintaining company values.
• Run shifts to ensure team members exceed guest expectations.

Skills

Customer Service

Team Leadership

Communication

Education

High School Diploma

Hospitality Management Degree

Job description

Salary

£31,000 per annum base pay + estimated service charge of £6,500–£11,500 per annum

Company and Brand Statement

At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments. We’re seeking friendly and outgoing individuals to join our team. If you have a passion for providing exceptional service, a welcoming demeanour, and the ability to create a positive first impression for our guests, we want to hear from you!

Bounce has been delivering unforgettable nights out for groups since 2012, creating a unique entertainment category with popular and accessible ping pong experiences for all ages, best enjoyed with friends or colleagues hosted by our Games Gurus.

Our Core Values

We Take the Initiative - We’re Thoughtful - We Strive for Excellence - We Celebrate the Wins

Our Leadership Principles

Listen to the Customer - Own the Problem - Test and Learn - Create Positive Energy - Show Urgency - Be Consistent and Fair - Be Both Independently Minded and a Team Player - Be a Big Person - Respect Company Resources - Deliver Results

Overview of Role

The Assistant Manager supports the General Manager in fostering a strong culture, maintaining company values, and delivering unmatched entertainment. This role involves running shifts to ensure team members exceed guest expectations, embracing standards and systems, welcoming change, and leading by example every shift. The Assistant Manager is pivotal in going the extra mile for guests and supporting each other as a team.

Benefits

• Celebrate Together – An annual company party to recognise and reward our team
• Exclusive Discounts – Perks for you, your friends, and family across our venues
• Stay Fuelled – Free staff meals on shift
• Refer & Earn – Reward with our Refer-a-Friend bonus
• Flexible Pay – Early access to earned wages with Wagestream
• Generous Time Off – 31 days of holiday per year (pro-rata), including bank holidays
• Vision Care – Free eye tests for managers
• Safe Journeys Home – Paid Uber after midnight for closing managers
• Wellbeing Support – Confidential advice through our Team Assistance Programme
• Peace of Mind – Life Insurance for financial security

Milestones

• 1 year: Enhanced Maternity & Paternity payments, supporting your family
• 1 year: Volunteer Day – Paid day to give back to the community
• 3 years: £200 bonus + holiday increase to 32 days
• 5 years: £400 bonus + holiday increase to 33 days
• 10 years: 2-week paid sabbatical

Equality Opportunity Statement

State of Play Hospitality is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and team members, regardless of race, religion, sex, sexual orientation, neurodiversity, marital or civil union status, age, nationality, disability, pregnancy, citizenship, gender identity or expression, or any other characteristic protected by law.