Assistant Manager

Strava Group; Lancaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading restaurant brand, German Doner Kebab, is seeking a franchise team member who is passionate about great service and operational excellence. You will provide leadership, manage the team, and enhance guest experiences while ensuring brand standards are upheld. Join us for flexible hours, competitive pay, and opportunities for growth in a vibrant team environment.

Benefits

Discounted or free food

Employee discount

Flexible schedule

Qualifications

• 1 year of team leader or supervisor experience in fast food or QSR is required.

Responsibilities

• Oversee operations and support the restaurant manager.
• Ensure exceptional guest care and quality service.
• Manage controllable costs and maintain brand standards.

Skills

Leadership

Operational management

Guest service

Job description

Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 70 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector with industry-leading levels of service, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team! We offer flexible working hours, competitive rates of pay (and bonus!), and great career progression opportunities — the sky's the limit.

As a franchise team member, you will oversee and provide inspired leadership for operations in line with our brand strategies. You will support your restaurant manager and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service. Controlling costs, maintaining brand standards, ensuring outstanding food quality, team building, and creating a unique guest experience will all impact your success.

Here Is What You Need

• Operational focus on implementing brand standards and policies
• Consistently deliver industry-leading guest service
• Maintain awareness of market trends in the hospitality industry, understanding upcoming guest initiatives, and monitoring local competitors
• Manage all controllable costs to keep operations profitable
• Understand weekly sales information
• Provide excellent management guidance to your team, including training, development, and leadership
• Maintain team member loyalty through coaching, development, and necessary discipline
• Provide training to improve all team members and utilize cross-training methods to maintain productivity and foster growth
• Prioritize the guest experience in all actions
• Understand guest needs and respond to complaints and comments
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others to understand service requirements

Benefits

• Discounted or free food
• Employee discount
• Flexible schedule

Schedule

• 48 hours per week
• Weekend availability

Supplemental Pay Types

• Tips

Experience

• Team leader or supervisor experience in fast food or QSR: 1 year (required)

Work Remotely

• No