Assistant Manager (Penny Street)

St John's Hospice; Lancaster; On-site; GBP 20,000 - 28,000; Full time

Job summary

St John's Hospice is seeking an Assistant Shop Manager for their busy Penny Street Pound Shop in Lancaster. The role involves overseeing shop operations, ensuring outstanding customer service, and supporting retail efforts to raise vital funds for hospice services. Ideal candidates will be passionate about retail and committed to making a difference in their community.

Benefits

27 days annual leave plus bank holidays

8% employer-funded pension

Employee Assistance Programme

Qualifications

• Previous experience in retail is preferred.
• Passionate about excellent customer service.
• Physical fitness to handle donations.

Responsibilities

• Ensure smooth running of the shop in absence of the Shop Manager.
• Deliver outstanding customer service to customers.
• Support the network of shops as necessary.

Skills

Customer service

Retail experience

Physical fitness

Job description

This role matters. Do you have an interest and knowledge of pre-loved goods and enjoy working with people? Have you worked in retail previously and are you passionate about excellent customer service? Are you physically fit and able to lift, push or pull a range of donations? If so, then we’d really like to hear from you.

Based in the heart of Lancaster, our Penny Street Pound Shop is a busy and fast-moving shop. This is a great opportunity for someone who enjoys variety, delivering outstanding customer service, and is committed to the work of the Hospice. Our Shops raise vital income that directly supports the work of the Hospice and the people in our community who need us.

We are looking for an Assistant Shop Manager to join our team. You will provide cover in the absence of the Shop Manager, ensuring the smooth running of the shop and a high level of customer satisfaction. The role will also include occasionally supporting our network of shops.

Why work for St John’s Hospice Shops?

This is a role where every day you can use your retail skills, passion for customer service, and standards to make a difference in the lives of local people in our care.

Plus, we offer a generous employment benefits package, including:

• 27 days annual leave plus usual bank holidays (7 weeks per year), pro-rata
• 8% employer-funded pension
• Employee Assistance Programme, including cashback on dental, optical, and therapy treatments

Informal discussions and enquiries are welcome. Please contact our Retail Office at 01524 956552 or via email at [e-mail]. You are also welcome to visit our Penny Street Shop, have a look around, and meet our friendly team.

Additional Benefits: Please click here to see more benefits available to our employees.

Application Process

Please fill out the confidential application form below for employment at St John’s Hospice in Lancaster.

• Education / Training
• Current Employer
• Supporting Information
• Reference 1
• Reference 2

Position applied for (required):

St John's Hospice,
Slyne Road,
Lancaster,
LA2 6ST

St John's Hospice North Lancashire and South Lakes is a charitable incorporated organisation registered in England with charity number 1157030.