Assistant Manager

TN United Kingdom; Inverness; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated team member to assist in daily store operations. This exciting role involves motivating staff, delivering exceptional customer service, and maintaining high store standards. Join a forward-thinking company that values innovation and customer focus, and be part of a team that thrives on achieving sales targets and enhancing customer satisfaction. With opportunities for personal development and a supportive work environment, this position offers a chance to grow your career in the dynamic retail sector.

Benefits

Discretionary Bonus Scheme

Staff Discount on JD Group and other brands

Pension Scheme

Opportunities for personal development and training

Qualifications

• Strong communication skills for effective customer engagement.
• Proficiency in IT tools to manage daily operations.

Responsibilities

• Assist the Store Manager in daily operations and drive sales.
• Ensure high standards of customer service and store presentation.
• Motivate staff and handle inquiries and complaints professionally.

Skills

Verbal Communication

Written Communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Tools

Oracle Reports

Job description

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Company Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in more than 30 markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. The company continues to grow both in the UK and internationally.

Company Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek team members who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas.

Role Overview

In this role, you will assist the Store Manager in the daily operations of the store. You will take ownership of various duties, ensure KPIs are met, and in the Manager's absence, act as the first point of contact. Your responsibilities include motivating staff to drive sales, providing exceptional customer service, and maintaining high store standards.

Key Responsibilities

1. Ensure customers receive considerate and responsible service throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Maintain personal appearance and team dress standards according to company guidelines.
4. Understand and utilize the Customer Service measuring program and Customer Satisfaction Surveys.
5. Achieve and exceed sales targets where possible.
6. Interpret relevant Oracle reports effectively.
7. Use in-store devices to enhance team performance.
8. Analyze store dashboard data such as Footfall, ATV, and Conversion rates.
9. Engage customers using visual techniques to encourage purchases.
10. Implement weekly briefs and ensure all merchandise is correctly priced and displayed.
11. Keep stock displays clean and presentable at all times.

Training & Development

1. Develop internal staff and promote career progression within the group.
2. Track staff development via the Training and Development site and e-assessments.
3. Assist with recruitment, inductions, and staff training.
4. Prioritize management development through the Trainee Management Academy.

Skills, Experience & Knowledge

• Strong verbal and written communication skills.
• Proficiency in IT tools such as Microsoft Outlook, Word, and Excel.

Employee Benefits

• Discretionary Bonus Scheme
• Staff Discount on JD Group and other brands
• Pension Scheme
• Opportunities for personal development and training

Note: Due to high application volumes, it may take two weeks to hear back. Unsuccessful applicants will not be contacted. Shortlisted candidates will be invited for an initial meeting, followed by an interview with the hiring manager.