Assistant Manager

The Boots Company PLC; East Kilbride; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager, where you'll support your Store Leader in delivering outstanding customer care and operational excellence. This role involves leading and inspiring your team while ensuring a sustainable retail and pharmacy operation. You'll interpret data and insights to swiftly adapt to changing customer needs, all within an inclusive environment that values diversity. If you're passionate about providing exceptional service and fostering a collaborative team atmosphere, this opportunity is perfect for you.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support via TELUS Health

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to inspire and coach a team to achieve performance goals.

Responsibilities

• Lead your team to drive business growth by providing care to customers.
• Manage team performance through coaching and regular reviews.
• Ensure efficient retail and pharmacy operations in your store.

Skills

Team Leadership

Customer Service

Performance Management

Collaboration

Adaptability to Technology

Job description

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by connecting with customers to understand their needs.

Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide exceptional service and care.

Key responsibilities:

1. Lead your team to drive business growth by providing care to customers and patients.
2. Manage the performance and development of your team through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation in your store, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to ensure patient and public safety.
5. Interpret data, trends, and insights to respond swiftly to changing customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-oriented setting.

It would be great if you also have:

• Experience working within community pharmacy.
• Confidence in navigating and embracing new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to 24/7 counselling and support via TELUS Health

We offer additional benefits to support your flexibility and well-being. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and creating a positive working environment for all. Together, we change for the better.

What's next?

If you apply, you will be invited to complete a timed online assessment. Our team will review your application and contact you with the next steps. We are open to discussing part-time and job share options during the application process and will provide reasonable adjustments if needed.

This role requires a pre-employment check, such as DBS, PVG, or Access NI, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.